topic ICX 7250-24p - Abruptley Shut Off and Won't Power On Now in RUCKUS Support for Lennar Homes

ICX 7250-24p - Abruptley Shut Off and Won't Power On Now

birwin88 — Thu, 01 Dec 2022 21:20:16 GMT

Came home one day and none of my network devices were working. Went to my rack and the switch has no lights on and will not power on.

I tried a different cable and different outlet to no avail already. Any suggestions on what to troubleshoot?

Re: ICX 7250-24p - Abruptley Shut Off and Won't Power On Now

Yarenis — Thu, 01 Dec 2022 21:22:46 GMT

hi @birwin88

Are you a Lennar home Client?, because that model ICX 7250-24p is not a device that Lennar install.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: ICX 7250-24p - Abruptley Shut Off and Won't Power On Now

birwin88 — Thu, 01 Dec 2022 21:26:26 GMT

It's not a lennar home that I'm aware of but the switch was here when I bought the home. I tried to submit a warranty ticket and the automated system forced the lennar home designation on me.

Re: ICX 7250-24p - Abruptley Shut Off and Won't Power On Now

Yarenis — Thu, 01 Dec 2022 21:47:00 GMT

Hi @birwin88

Please provide the serial of the Switch, so we can check the account.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: ICX 7250-24p - Abruptley Shut Off and Won't Power On Now

birwin88 — Thu, 01 Dec 2022 21:59:08 GMT

DUI3829M035

If anything, I'd love to be able to just buy a power supply so that I can get this guy up and running.

Re: ICX 7250-24p - Abruptley Shut Off and Won't Power On Now

Yarenis — Thu, 01 Dec 2022 22:29:02 GMT

Hi @birwin88

those models have the Power supply internal, so this is why we replace the all chassis, I have a word with the RMA team (replacement team), and they have opened the next case#01412177, but let me confirm, so they can replace the unit for you.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired