topic Re: Ruckus Switch not functional in RUCKUS Support for Lennar Homes

Ruckus Switch not functional

Michael_f_lucas — Mon, 12 May 2025 03:29:57 GMT

I have a Ruckus ICX 7150-C12P with an Unleashed WIFI network that cannot be found. The WIFi extenders are flashing green for the “PWR” and “CTL” fields. I cannot log into the unleashed app because I cannot connect to the WIFI network because it cannot be found.
please advise.

Re: Ruckus Switch not functional

pinky_ruckus — Mon, 12 May 2025 14:55:46 GMT

Hello @Michael_f_lucas ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to login to your Unleashed app from the phone.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ?

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you login to the Unleashed web browser, you may check the Ruckus Wi-fi name under Wi-fi networks.

You may also try creating a new SSID and check if you are able to find the newly created SSIP under the list of Wi-fi networks.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus Switch not functional

pinky_ruckus — Wed, 14 May 2025 17:12:52 GMT

Hello @Michael_f_lucas ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Switch not functional

pinky_ruckus — Fri, 16 May 2025 13:51:02 GMT

Hello @Michael_f_lucas ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Switch not functional

pinky_ruckus — Mon, 19 May 2025 14:52:30 GMT

Hi @Michael_f_lucas ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus Switch not functional

Michael_f_lucas — Tue, 20 May 2025 05:28:46 GMT

Thanks Pinky! Still working to troubleshoot on my end. Will try this. I was using mobile app and will need to try the IP address.

Once I have the IP address what do I do? I assume I need to reset so the device functions as a switch?

Re: Ruckus Switch not functional

pinky_ruckus — Tue, 20 May 2025 14:21:10 GMT

Hello @Michael_f_lucas ,

Thank you for the response.

Really appreciate your patience on this case.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ?

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you login to the Unleashed web browser, you may check the Ruckus Wi-fi name under Wi-fi networks.

You may also try creating a new SSID and check if you are able to find the newly created SSIP under the list of Wi-fi networks.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus Switch not functional

pinky_ruckus — Fri, 23 May 2025 14:23:27 GMT

Hello @Michael_f_lucas ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Switch not functional

pinky_ruckus — Mon, 26 May 2025 15:24:43 GMT

Hello @Michael_f_lucas ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Switch not functional

pinky_ruckus — Fri, 30 May 2025 15:03:34 GMT

Hi @Michael_f_lucas ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community