topic Re: Sign-in to get Switch’s login dashboard in RUCKUS Support for Lennar Homes

Sign-in to get Switch’s login dashboard

MarkG — Sat, 17 May 2025 16:00:19 GMT

My Unleashed app is not recognizing my internet. I am following the steps to fix this. I have verified the IP Address. I am at the point to get the Switch’s Login Dashboard. But, I cannot login to get the dashboard. How do I do that? My Ruckus signin isn’t working. Thanks for any help.

Re: Sign-in to get Switch’s login dashboard

pinky_ruckus — Mon, 19 May 2025 13:49:14 GMT

Hi @MarkG ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to login to the Unleashed App.

As you mentioned that you have verified your Access point IP address, could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Sign-in to get Switch’s login dashboard

pinky_ruckus — Wed, 21 May 2025 13:49:47 GMT

Hello @MarkG ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Sign-in to get Switch’s login dashboard

MarkG — Thu, 22 May 2025 01:10:00 GMT

Hi Pinky.

Thank you for following up. I was not able to log in. But, hope to get this figured out. I haven't signed in to Ruckus in about 3 years. I do not know what I should do at this point or what user-name and password I should be using to get signed in. Nothing I try works. I guess I am not sure what my Unleashed System is to log into. (All I have used is my iPhone App.) I did go to the unleashed.ruckuswireless website you gave me, but could not log in.

Again, I got to the point where I got: "ICX 7150-C12" and it asked me to then log in. I am on my laptop and using my home wifi. Thanks for any help. MarkG

Re: Sign-in to get Switch’s login dashboard

MarkG — Thu, 22 May 2025 13:04:02 GMT

Okay I got logged in. This is what I see:

Internet - connected

Wifi Network - working

clients - connected

Access Points - working 2

Switches - working 0

What should I do next?

Thanks!

Re: Sign-in to get Switch’s login dashboard

pinky_ruckus — Thu, 22 May 2025 13:50:22 GMT

Hello @MarkG ,

Thank you for the response.

We are glad to know that you are logged in to the Unleashed dashboard.

For us to assist you better, could you please share the screenshot of the page where you are getting the above mentioned information?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Sign-in to get Switch’s login dashboard

MarkG — Thu, 22 May 2025 14:16:01 GMT

Pinky here is the screen shot you requested. Hope you can see it. MarkG

Re: Sign-in to get Switch’s login dashboard

pinky_ruckus — Thu, 22 May 2025 15:56:40 GMT

Hello @MarkG ,

Thank you for the response.

Could you please click on Switches and share the screenshot of the Switches page?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Sign-in to get Switch’s login dashboard

MarkG — Thu, 22 May 2025 20:31:50 GMT

Pinky - Attached is the screenshot you requested of the Switches page. Hope it helps. MarkG

Re: Sign-in to get Switch’s login dashboard

pinky_ruckus — Thu, 22 May 2025 21:54:37 GMT

Hello @MarkG ,

Thank you for the response.

Based on the information provided, it appears that you are not seeing Switch in the Unleashed system.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

show ip address

show lldp neighbors detail

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Sign-in to get Switch’s login dashboard

MarkG — Fri, 23 May 2025 19:52:05 GMT

Hi Pinky... I hope I don't confuse you as the messages disappeared and then came back. This may be somewhat a duplicate.....

I was able to download Putty and got to the Command Line Interface using Telnet, Port 23.

I entered the first command: enable. This is what I got: (Sorry I could not figure out how to do a screenshot.)

telnet ICX7150-C12 Switch>enable

No password has been assigned yet

telnet@ICX7150-C12 Switch#

I entered show version after the #. A bunch of stuff came up and I could not go forward.

I am doing the best I can. I am no techy. If there is someone in San Antonio, that can do this, I would pay them. MarkG

Re: Sign-in to get Switch’s login dashboard

pinky_ruckus — Fri, 23 May 2025 21:12:55 GMT

Hello @MarkG ,

Thank you for your response.

I understand that after entering the show version command, you're not seeing the prompt telnet@ICX7150-C12 Switch#.

This is expected, as the command output can be lengthy. Please continue pressing the Space key to scroll through the information until the prompt telnet@ICX7150-C12 Switch# appears again.

If you have any further questions or need assistance, feel free to let us know.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Sign-in to get Switch’s login dashboard

MarkG — Fri, 23 May 2025 21:46:53 GMT

Hi Pinky!

I went through all the commands. Yes, the responses to the commands were lengthy, and I have no idea what they mean. When I entered the last command: show lldp neighbors detail, the response was LLDP is not running.

Again, sorry I cannot do a screenshot. Hope this gives you what you need.

Thanks, MarkG

Re: Sign-in to get Switch’s login dashboard

pinky_ruckus — Mon, 26 May 2025 14:40:10 GMT

Hello @MarkG ,

Thank you for the response.

From the response shared, I understand that you are getting an error message “lldp is not running” as an output of the command.

However, we need the output of the remaining commands to assist you further.

Please share a screenshot of the commands that we shared in the previous post.

We are always here to assist you in our best possible way.

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please share the screenshot of the commands shared in the previous post.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Sign-in to get Switch’s login dashboard

MarkG — Mon, 26 May 2025 23:09:04 GMT

Attached are the screenshots of the command line outputs using Putty. I hope I got everything you need to see.... Thanks MarkG

Re: Sign-in to get Switch’s login dashboard

pinky_ruckus — Tue, 27 May 2025 14:18:27 GMT

Hello @MarkG ,

Greetings!

Thank you for the response.

I understand that your Switch is on older version, which is 08080d.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Sign-in to get Switch’s login dashboard

MarkG — Tue, 27 May 2025 16:30:21 GMT

I am trying to do the upgrade per your last communication. I downloaded the 08.080f version. Then the instructions say to copy the mnz10114.bin.file. It doesn't say where to Do I copy the unzipped file? Do I copy the file to the new folder called Upgrade created in step 8. Thanks MarkG

Re: Sign-in to get Switch’s login dashboard

pinky_ruckus — Tue, 27 May 2025 17:00:10 GMT

Hello @MarkG ,

Thank you for the response.

The files can be copied to the new folder called Upgrade as mentioned in the step 8.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Sign-in to get Switch’s login dashboard

MarkG — Wed, 28 May 2025 13:41:32 GMT

Hi Pinky... I am still following the Upgrade process. When I use Putty and with a Telnet connection to open the command line for the Switch, it does not look like your Figure 18 in your Upgrade Instructions. I only see "telnet@ICX7150-C12 Switch", which looks good to me. But, I do not see the following shown in your Figure 18:

"login as: super

Keyboard-interactive authentication prompts from server:

Password:

End of keyboard-interactive prompts from server"

Can I go ahead and proceed by entering "enable" at the telnet@ICX7150-C12 Switch> prompt?

Thanks MarkG

Re: Sign-in to get Switch’s login dashboard

MarkG — Wed, 28 May 2025 13:52:02 GMT

Hi Pinky. I have another question. I opened TFTP64, and I saw nothing that looked like your Figure 19 in you Upgrade Instructions. See the attached screenshot of what I am seeing. I guess I missed something. What should I do? Thanks, MarkG.