topic Re: Ruckus icx 7150-c12p is disconnected in RUCKUS Support for Lennar Homes

Ruckus icx 7150-c12p is disconnected

americankluk — Wed, 21 May 2025 14:29:54 GMT

we lost power and now the ruckus icx in my lenar home keeps showing as disconnected. it's affecting all the web traffic in my home. some devices work some don't. it seems that the ruckus icx is booting as a router rather than a switch. I need help changing this using a mac computer.

Re: Ruckus icx 7150-c12p is disconnected

pinky_ruckus — Wed, 21 May 2025 17:31:31 GMT

Hello @americankluk ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are using Mac laptop.

Could you please confirm if you can access the terminal in the Mac laptop to login to Switch?

Once you open the terminal, please follow the below commands as mentioned in the below screenshot.

nc <IPAddress of the device> 23

Example: nc 192.168.1.182 23

If you can access the Command line should look like this:

????telnet@ICX7150-12P Switch>

Once we get the above prompt, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus icx 7150-c12p is disconnected

americankluk — Wed, 21 May 2025 18:45:01 GMT

I opened terminal and typed the prompt and nothing happened. I just get this

Re: Ruckus icx 7150-c12p is disconnected

americankluk — Wed, 21 May 2025 18:46:09 GMT

I have my macbook and the ruckus icx connected by usb c cable

Re: Ruckus icx 7150-c12p is disconnected

Imran_ruckus — Wed, 21 May 2025 19:29:22 GMT

Hi @americankluk

Greetings!!!

Thank you for the response and the information you shared.

Could you please try to log into the Switch dashboard using its IP address on a web browser URL?

You should see the Switch Dashboard as shown in the screenshot below to confirm it’s a Switch IP Address. Try to log in

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch.

Please let me know how it goes.

Thank you again for your patience and understanding

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus icx 7150-c12p is disconnected

americankluk — Wed, 21 May 2025 21:20:29 GMT

ok I was able to access the web interface. what do I do next?

Re: Ruckus icx 7150-c12p is disconnected

pinky_ruckus — Thu, 22 May 2025 14:06:02 GMT

Hello @americankluk ,

Thank you for the response.

From the response you shared, I understand that you were able to login to the Switch using the GUI through the web browser.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code through GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Title-Fixing-RUCKUS-ICX-7150-C12P-Routing-Code-SPR-issue-using/ta-p/71844

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus icx 7150-c12p is disconnected

pinky_ruckus — Mon, 26 May 2025 16:43:33 GMT

Hello @americankluk ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus icx 7150-c12p is disconnected

pinky_ruckus — Fri, 30 May 2025 15:25:47 GMT

Hello @americankluk ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus icx 7150-c12p is disconnected

americankluk — Fri, 30 May 2025 22:13:56 GMT

This solved the problem. Thank you!

Re: Ruckus icx 7150-c12p is disconnected

pinky_ruckus — Mon, 02 Jun 2025 13:32:29 GMT

Hello @americankluk ,

Thank you for the response and the update.

Glad to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community