topic Re: Need RMA for Lennar Device that is connecting in RUCKUS Support for Lennar Homes

Need RMA for Lennar Device that is connecting

Micsan352 — Thu, 01 Dec 2022 13:13:59 GMT

Power light is green but system light is amber and none of the access points have power. I tried contact to my PC using the eternet cable and USBC cord but none of the solutions worked. A hard reboot also failed and tried different solutions posted on the community center following the directions which did not work.

Re: Need RMA for Lennar Device that is connecting

Vásquez_Fer — Thu, 01 Dec 2022 15:56:12 GMT

Hi @Micsan352

Hope you are doing well !

Make sure you follow the correct steps while connecting USB (PC) to USB C (ICX-7150 C12P) and install the software correctly.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Here is the proper Reset process :

Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Once you confirm this, please let us know.

Best Regards

Fernando Vasquez

Re: Need RMA for Lennar Device that is connecting

Micsan352 — Thu, 01 Dec 2022 16:30:57 GMT

Thanks for your response— I attempted the instructions which did not work. Please provide next steps. Thanks

Re: Need RMA for Lennar Device that is connecting

Vásquez_Fer — Thu, 01 Dec 2022 18:05:34 GMT

Hi @Micsan352

The unit Should be RMA (return merchandise authorization) in simple words replace it.

It seems that the management port is not responding since you have already tried all the steps to gain access to the console.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez