topic Re: Sonos Sub Not Connecting in RUCKUS Support for Lennar Homes

Sonos Sub Not Connecting

cwillis — Tue, 13 May 2025 22:35:22 GMT

To Whom It May Concern,

I am trying to connect my Sonos sub 4 to my Arc Ultra, but have been unsuccessful. I contacted Sonos customer support and they shared that this is a known issue with Ruckus and to contact you. Can you please assist in getting my Sonos Sub 4 connected.

Thanks,
Cam

Re: Sonos Sub Not Connecting

Imran_ruckus — Wed, 14 May 2025 15:58:36 GMT

Hi @cwillis

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance to connect Sonos to the RUCKUS.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

We may need to try the steps below to connect the Sonos setup with the RUCKUS Wi-Fi. We need CLI access to the Master Access Point. For this, we need the Master Access Point’s IP Address to access CLI.

Please follow the below steps on how to find the Master AP’s IP Address and access CLI to perform the commands.

Please follow the below steps to access CLI and perform commands:

1. We must identify the ‘current’ IP address assigned by your local router to the RUCKUS Master Access Point. Please log in to the RUCKUS Unleashed system and find the Master AP’s IP address.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in. (Refer to the screenshots below)

2. Once we identify the IP address of the Master Access Point, proceed to access remotely the device “Command Line”

Please download the Putty Application and try to log in to the CLI using the Master AP’s IP Address.

Putty download link:https://www.putty.org/

Try the SSH option to log in to CLI (Putty) as described below- Please refer below.

SSH- Port 22

If you can access the Command line should look like this:

ruckus>

Please enter the below commands once you log in to CLI.

Note: Hit Enter to accept each command

ruckus> enable

ruckus# config

ruckus(config)# show wlan

ruckus(config)# wlan hotspot (Please refer below point***)

ruckus(config-wlan)# no qos directed-multicast

ruckus(config-wlan)# qos directed-threshold 0

ruckus(config-wlan)# end

***The ‘show wlan’ command will display the name of the Wi-Fi Network/SSID, so please put in your Wi-Fi Network/SSID. In the above command, my SSID/Wi-Fi network name is ‘hotspot’ (refer to the below screenshot)

Once you perform all the above commands, please restart your SONOS setup and check.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos Sub Not Connecting

Imran_ruckus — Wed, 14 May 2025 16:02:02 GMT

Hi @cwillis

Please follow the steps shared in my previous post and let me know how it goes.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Sonos Sub Not Connecting

cwillis — Thu, 15 May 2025 00:38:14 GMT

Thank you, however, after completing the steps it still did not work. I am able to connect the sub to wifi, pair with arc ultra, however, there are not controls or sounds that come out of sub 4. Please advise.

Thanks,

Cam

Re: Sonos Sub Not Connecting

Imran_ruckus — Thu, 15 May 2025 12:22:57 GMT

Hi @cwillis

Greetings!

Thank you for contacting the Lennar Home Community. I hope you're doing well.

Thank you for providing the detailed information.

To assist you with your RUCKUS Access Points, please provide the following details:

Log in to your Unleashed system from a laptop web browser using either:

The Master Access Point’s IP address, or

https://unleashed.ruckuswireless.com

Once logged in, please check the current firmware version and IP address of your Unleashed Access Points and share a screenshot of the dashboard.

Note: Make sure your laptop is connected to the RUCKUS Wi-Fi network while attempting access.

If you're unable to log in via the above link or do not know the IP address of your Access Point, please refer to the following guide to locate it:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once you find the IP address and access the Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in and share the requested information.

With this information, we’ll be able to assist you further.

Feel free to reach out if you have any questions or need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos Sub Not Connecting

cwillis — Fri, 16 May 2025 21:53:29 GMT

Please find below a screenshot of the requested information.

Re: Sonos Sub Not Connecting

Imran_ruckus — Mon, 19 May 2025 18:22:39 GMT

Hi @cwillis

Greetings!

Thank you for your response and the update.

Based on the screenshot you shared, I noticed that your Access Points are currently running an older firmware version: 200.7.10.2.339. This version must be upgraded before proceeding with further configuration.

Step 1: Firmware Upgrade

Please follow the instructions in the RUCKUS Lennar Knowledge Base self-help article to upgrade your Access Points:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Step 2: Execute Configuration Commands

Once the upgrade is complete, please proceed with the following steps:

1. Launch PuTTY from your laptop.

If you don’t have PuTTY installed, download it here:
https://the.earth.li/~sgtatham/putty/latest/w32/putty-0.83-installer.msi

2. Connect via SSH:

Open PuTTY.
In the “Host Name (or IP address)” field, enter: 10.0.0.2 (based on your screenshot).
Enter your username and password when prompted.

3. Run the following commands:
(Please replace “your Wi-Fi name” with your actual Wi-Fi/SSID name, enclosed in double quotes if it contains spaces)

ruckus> en

ruckus# config

ruckus(config)# wlan "your Wi-Fi name"

ruckus(config-wlan)# no qos directed-multicast

ruckus(config-wlan)# qos directed-threshold 0

ruckus(config-wlan)# end

ruckus(config)# end

ruckus(config-wlan)# qos directedDHCP disable

This configuration should help resolve the issue.

Here’s an example of PuTTY command line output from my lab for reference: (Bold fonts are commands to execute)

Please login: admin
Password:
Welcome to Ruckus Unleashed Network Command Line Interface
ruckus> en
ruckus# config
You have all rights in this mode.
ruckus(config)# wlan "Your Wi-Fi Name"
The WLAN service 'Your Wi-Fi Name' has been created. To save the WLAN service, type 'end' or 'exit'.
ruckus(config-wlan)# no qos directed-multicast
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-wlan)# qos directed-threshold 0
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-wlan)# end
The WLAN service 'Your Wi-Fi Name' has been updated and saved.
Your changes have been saved.
ruckus(config)# end
Your changes have been saved.
ruckus# ap-mode
You have all rights in this mode.
ruckus(ap-mode)# set qos directedDHCP disable
Direcet DHCP is Disabled
OK
ruckus(ap-mode)#

Please let me know how it goes or if you need any further assistance.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos Sub Not Connecting

Imran_ruckus — Wed, 21 May 2025 17:54:43 GMT

Hi @cwillis

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Sonos Sub Not Connecting

cwillis — Wed, 21 May 2025 23:32:00 GMT

Unfortunately, when I try and do the online or the local I do not have the ability to do so. When I follow the online, I do not have any AP's that say they need an upgrade, therefore, no ability to select upgrade. When I go into admin and go into, I do not have the ability to select local and nothing pops up under select firmware version. It just says "Loading..." and never does anything more.

Re: Sonos Sub Not Connecting

Imran_ruckus — Fri, 23 May 2025 12:34:47 GMT

Hi @cwillis

Thank you for your response and the update.

Could you please try performing the upgrade using the Mozilla Firefox web browser?
Kindly let me know the outcome once you’ve had a chance to test it.

Thank you once again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos Sub Not Connecting

Imran_ruckus — Mon, 26 May 2025 12:54:54 GMT

Hi @cwillis

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Sonos Sub Not Connecting

Imran_ruckus — Wed, 28 May 2025 12:26:24 GMT

Hi @cwillis

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community