topic Re: Switch showing Disconnected with MAC address all zeros in RUCKUS Support for Lennar Homes

Switch showing Disconnected with MAC address all zeros

Hyland6885 — Wed, 21 May 2025 16:32:28 GMT

Hello, I am trying to troubleshoot my slow network. On the dashboard my switch is showing disconnected and MAC address all zeros, I do have an IP address and a message "Unleashed system only supports ICX firmware version 08.0.90 or later. Can you assist? Thank you in advance

Re: Switch showing Disconnected with MAC address all zeros

Hyland6885 — Wed, 21 May 2025 16:36:27 GMT

Here is a screenshot. Also I am running version 200.15.6.212.20.

Re: Switch showing Disconnected with MAC address all zeros

pinky_ruckus — Wed, 21 May 2025 18:23:05 GMT

Hi @Hyland6885 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues with Rukus Switch and is showing disconnected.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch showing Disconnected with MAC address all zeros

Hyland6885 — Wed, 21 May 2025 20:32:04 GMT

here is a screenshot of the commands. Thank you

Re: Switch showing Disconnected with MAC address all zeros

pinky_ruckus — Wed, 21 May 2025 21:30:35 GMT

Hello @Hyland6885 ,

Thank you for the response.

From the screenshot you shared, , I understand that your RUCKUS Switch is on an older version(08080d) which doesn’t let you log into the Unleashed application. We suggest you upgrade your Switch to the recommended version(8095g) to avoid this issue in the future.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version(8095g)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please use the 2nd option from the article(using TFTP server).

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch showing Disconnected with MAC address all zeros

Hyland6885 — Wed, 21 May 2025 21:47:35 GMT

I have done the upgrade to ver 8.0.95r. I cannot login to the switch with any of these passwords in the right column. Am I missing something?

Re: Switch showing Disconnected with MAC address all zeros

pinky_ruckus — Wed, 21 May 2025 22:00:59 GMT

Hello @Hyland6885 ,

Thank you for the response.

I understand that you are unable to access the CLI of the Switch after the Switch upgrade.

Also, you have tried all of the default password combinations; however, it didn’t work.

I would request you to please login to CLI of the Switch using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option. If Telnet is enabled on the Switch it can be accessed directly using an IP Address of the Switch.

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you are able to access the CLI, I would request you to please execute the following commands to reset the Switch login credentials.

ICX7150-12P Switch>enable

ICX7150-12P Switch#configure terminal

ICX7150-12P Switch# username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

To allow the correct authentication please run the following commands:

ICX7150-12P Switch (config)#crypto key generate rsa

ICX7150-12P Switch (config)# aaa authentication login default local
ICX7150-12P Switch (config)# aaa authentication web-server default local

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch showing Disconnected with MAC address all zeros

Hyland6885 — Wed, 21 May 2025 23:29:15 GMT

Thank you. I did a factory reset and I am all good now.

Re: Switch showing Disconnected with MAC address all zeros

pinky_ruckus — Thu, 22 May 2025 13:28:25 GMT

Hello @Hyland6885 ,

Thank you for sharing the response.

We are glad to know that the issue is resolved.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.