topic Re: PWR LED blinking Ruckus R510 AP in RUCKUS Support for Lennar Homes

PWR LED blinking Ruckus R510 AP

szow79 — Sun, 18 May 2025 23:46:24 GMT

Hi,

I'm trying to set up the network in my home. I've looked at previous posts in the forum and have not found a solution to my problem. I have AT&T gigabit fiber, and I'm pretty sure that I have connected all my devices correctly.

My cables are connected this way:
Fiber ONT --> AT&T provided modem/router --> Ruckus ICX7150 switch ports (1 of the 12).
Ruckus R510 AP --> Ruckus ICX7150 (1 of the 12) via PoE.

I can set up the AP and connect to it afterwards; however, I can't use the internet or view its dashboard. Given the blinking PWR LED, I believe this is due to it not having an IP address assigned to it.

I tried connecting my laptop via Ethernet to the Ruckus ICX7150 with the modem/router connected, and I can connect to the internet, so I believe it's not an issue with the modem/router that AT&T gave me.

I'm at a loss for what else I can do, any input would be much appreciated.

Re: PWR LED blinking Ruckus R510 AP

pinky_ruckus — Mon, 19 May 2025 13:22:50 GMT

Hello @szow79 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up your Ruckus network.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you are able to connect after following this article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PWR LED blinking Ruckus R510 AP

szow79 — Mon, 19 May 2025 19:48:40 GMT

Hi,

If you read my post, I have already followed the guide and run into issues. That's why I created the post and seek for help. Let me know if you have other suggestions.

Thank you

Re: PWR LED blinking Ruckus R510 AP

pinky_ruckus — Mon, 19 May 2025 20:19:06 GMT

Hello @szow79 ,

Thank you for the response.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PWR LED blinking Ruckus R510 AP

szow79 — Mon, 19 May 2025 20:37:14 GMT

Hi,

The switch is working. The APs are not. I'm not there today to work on this issue.

Is there a support number or can I get a technician to help me on-site?

Re: PWR LED blinking Ruckus R510 AP

pinky_ruckus — Mon, 19 May 2025 21:51:44 GMT

Hello @szow79 ,

Thank you for the response.

We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support .

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry.

Please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Please let us know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PWR LED blinking Ruckus R510 AP

szow79 — Thu, 22 May 2025 16:44:22 GMT

Hi, I got an image and video. How can I upload here? Or do you have an email address that I can send to?

Re: PWR LED blinking Ruckus R510 AP

pinky_ruckus — Thu, 22 May 2025 17:01:43 GMT

Hello @szow79 ,

Thank you for the response.

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

I would request you to please log in to the RUCKUS account and you can upload the image.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PWR LED blinking Ruckus R510 AP

szow79 — Thu, 22 May 2025 17:33:00 GMT

Thank you. I can upload photos but not the video. For the AP, the light on the right side is blinking

Re: PWR LED blinking Ruckus R510 AP

pinky_ruckus — Thu, 22 May 2025 21:06:24 GMT

Hello @szow79 ,

Thank you for the response.

I understand that you are unable to upload it through the website.

Please use the below link to upload a VIDEO or photo:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PWR LED blinking Ruckus R510 AP

szow79 — Thu, 22 May 2025 21:41:55 GMT

uploaded

Re: PWR LED blinking Ruckus R510 AP

pinky_ruckus — Fri, 23 May 2025 14:08:33 GMT

Hello @szow79 ,

Thank you for the response.

From the pictures you shared, I see that the Access points are not connected to the Switch.

To proceed further, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: PWR LED blinking Ruckus R510 AP

pinky_ruckus — Mon, 26 May 2025 15:43:38 GMT

Hello @szow79 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PWR LED blinking Ruckus R510 AP

szow79 — Mon, 26 May 2025 21:05:42 GMT

Hi, I believe my guy followed all the instructions before asking for help. The APs are not connecting. I'm not sure if I can get a hold of him in the next 2 weeks to come to take another look & reply here.

Re: PWR LED blinking Ruckus R510 AP

pinky_ruckus — Mon, 16 Jun 2025 16:17:34 GMT

Hello @szow79 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PWR LED blinking Ruckus R510 AP

szow79 — Wed, 25 Jun 2025 00:44:02 GMT

No it has not been resolved

Re: PWR LED blinking Ruckus R510 AP

pinky_ruckus — Tue, 01 Jul 2025 14:18:26 GMT

Hello,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PWR LED blinking Ruckus R510 AP

szow79 — Tue, 01 Jul 2025 17:18:42 GMT

Yes I still need help with the issue. I'll let you know

Re: PWR LED blinking Ruckus R510 AP

pinky_ruckus — Tue, 01 Jul 2025 18:20:31 GMT

Hello @szow79 ,

Thank you for the response.

We will keep the case open until we have a response from you.

Kindly update us once we are good to go.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: PWR LED blinking Ruckus R510 AP

pinky_ruckus — Thu, 03 Jul 2025 13:16:58 GMT

Hello @szow79 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.