topic Re: Replacement AP in RUCKUS Support for Lennar Homes

Replacement AP

maliab702 — Wed, 14 May 2025 16:07:20 GMT

I am requesting a representative contact me for a replacement AP, I have tried several times to update firmware but it seems to be a common problem with these. How do I get in touch with someone?

Re: Replacement AP

pinky_ruckus — Wed, 14 May 2025 16:39:45 GMT

Hello @maliab702 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the description, I understand that you are unable to upgrade the firmware on your Ruckus AP.

Could you please confirm if you are trying to upgrade the firmware version through Ruckus Unleashed app?

I would request you to please upgrade the Unleashed on a Laptop web browser using Mozilla FireFox web browser.

After upgrading all Access Points, uninstall the current Unleashed application and install the updated version. Please try to login again and check the version.

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding

Best regards,

Pinky Rajendran
RUCKUS Lennar Home Community

Re: Replacement AP

maliab702 — Wed, 14 May 2025 16:51:11 GMT

I am not sure what happened, the internet went out and I rebooted my router and I was disconnected from ruckus. It will not let me add a network because it is saying the firmware needs to be updated. When I login in to unleashed there is no update and Lennar is unable to help me. I cannot see the access points because it is not connected to my wifi and I cannot connect because the firmware is outdated

Re: Replacement AP

pinky_ruckus — Wed, 14 May 2025 17:06:25 GMT

Hello @maliab702 ,

Thank you for the response.

Please confirm if you are trying to upgrade through the app.

Could you please share a screenshot of the point where you are getting stuck?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Replacement AP

pinky_ruckus — Fri, 16 May 2025 13:57:19 GMT

Hello @maliab702 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Replacement AP

pinky_ruckus — Mon, 19 May 2025 14:58:32 GMT

Hello @maliab702 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Replacement AP

maliab702 — Mon, 19 May 2025 15:24:43 GMT

I unplugged it, and my wifi is perfect. I hate this thing on my ceiling though.

Re: Replacement AP

pinky_ruckus — Mon, 19 May 2025 16:03:34 GMT

Hello @maliab702 ,

Thank you for the response.

We’re always here to assist you with any issues you're experiencing with the Unleashed app.

Could you please confirm whether you're attempting the upgrade via the app or through a web browser?

Additionally, sharing a screenshot of where you're facing the issue will help us support you more effectively.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Replacement AP

pinky_ruckus — Wed, 21 May 2025 13:30:27 GMT

Hello @maliab702 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Replacement AP

pinky_ruckus — Fri, 23 May 2025 14:44:38 GMT

Hello @maliab702 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Replacement AP

pinky_ruckus — Mon, 26 May 2025 15:40:37 GMT

Hi @maliab702 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community