topic Re: Cannot connect Sonos wireless sub to Ruckus Router in RUCKUS Support for Lennar Homes

Cannot connect Sonos wireless sub to Ruckus Router

Timyee19 — Sun, 18 May 2025 23:26:34 GMT

Hi.
I am having trouble connecting my Sonos Sub to my network. Can I please get assistance troubleshooting?

Re: Cannot connect Sonos wireless sub to Ruckus Router

Imran_ruckus — Mon, 19 May 2025 12:36:58 GMT

Hi @Timyee19
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot connect Sonos wireless sub to Ruckus Router

Timyee19 — Mon, 19 May 2025 12:45:47 GMT

Hi.
Is there a way to help distinguish if my set up is?

Re: Cannot connect Sonos wireless sub to Ruckus Router

Imran_ruckus — Mon, 19 May 2025 12:48:14 GMT

Hi @Timyee19
Greetings!!!

Thank you for the response.

Is it a home RUCKUS device setup from Lennar Homes or a Work setup (Enterprise Customer)?

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot connect Sonos wireless sub to Ruckus Router

Timyee19 — Mon, 19 May 2025 13:38:30 GMT

Thanks! This is a home ruckus setup.

Re: Cannot connect Sonos wireless sub to Ruckus Router

Imran_ruckus — Mon, 19 May 2025 14:17:32 GMT

Hi @Timyee19

Thank you for providing the confirmation.

To assist you with your RUCKUS Access Points, please provide the following details:

Log in to your Unleashed system from a laptop web browser using either:

The Master Access Point’s IP address, or

https://unleashed.ruckuswireless.com

Once logged in, please check the current firmware version and IP address of your Unleashed Access Points and share a screenshot of the dashboard.

Note: Make sure your laptop is connected to the RUCKUS Wi-Fi network while attempting access.

If you're unable to log in via the above link or do not know the IP address of your Access Point, please refer to the following guide to locate it:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once you find the IP address and access the Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in and share the requested information.

With this information, we’ll be able to assist you further.

Feel free to reach out if you have any questions or need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Cannot connect Sonos wireless sub to Ruckus Router

Timyee19 — Mon, 19 May 2025 16:12:52 GMT

Here you go:

IP Address: 192.168.1.177

Version: 200.15.6.12.304

Re: Cannot connect Sonos wireless sub to Ruckus Router

Imran_ruckus — Mon, 19 May 2025 17:10:29 GMT

Hi @Timyee19

Greetings!

Thank you for your response and the update.

Please follow the mentioned steps, and please execute Configuration Commands

Once the upgrade is complete, please proceed with the following steps:

1. Launch PuTTY from your laptop.

If you don’t have PuTTY installed, download it here:
🔗PuTTY for Windows

2. Connect via SSH:

Open PuTTY.
In the “Host Name (or IP address)” field, enter: 192.168.1.177 (based on information you provided).
Enter your username and password when prompted.

3. Run the following commands:
(Please replace “your Wi-Fi name” with your actual Wi-Fi/SSID name, enclosed in double quotes if it contains spaces)

ruckus> en

ruckus# config

ruckus(config)# wlan "your Wi-Fi name"

ruckus(config-wlan)# no qos directed-multicast

ruckus(config-wlan)# qos directed-threshold 0

ruckus(config-wlan)# end

ruckus(config)# end

ruckus(config-wlan)# qos directedDHCP disable

This configuration should help resolve the issue.

Here’s an example of PuTTY command line output from my lab for reference: (Bold fonts are commands to execute)

Please login: admin
Password:
Welcome to Ruckus Unleashed Network Command Line Interface
ruckus> en
ruckus# config
You have all rights in this mode.
ruckus(config)# wlan "Your Wi-Fi Name"
The WLAN service 'Your Wi-Fi Name' has been created. To save the WLAN service, type 'end' or 'exit'.
ruckus(config-wlan)# no qos directed-multicast
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-wlan)# qos directed-threshold 0
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-wlan)# end
The WLAN service 'Your Wi-Fi Name' has been updated and saved.
Your changes have been saved.
ruckus(config)# end
Your changes have been saved.
ruckus# ap-mode
You have all rights in this mode.
ruckus(ap-mode)# set qos directedDHCP disable
Direcet DHCP is Disabled
OK
ruckus(ap-mode)#

Once done with the commands, please reconnect your SONOS setup and check.

Please let me know how it goes or if you need any further assistance.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Cannot connect Sonos wireless sub to Ruckus Router

Timyee19 — Mon, 19 May 2025 17:12:28 GMT

Thanks!

Is there a MAC version for PuTTY?

Re: Cannot connect Sonos wireless sub to Ruckus Router

Imran_ruckus — Mon, 19 May 2025 17:20:18 GMT

Hi @Timyee19

Thank you for the response.

If you have a MacBook, then
Open Terminal >> Then type "ssh admin@192.168.1.177" (admin in the command is the Unleashed Username)

Then enter the password.

Screenshot:

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Cannot connect Sonos wireless sub to Ruckus Router

Timyee19 — Mon, 19 May 2025 17:26:43 GMT

Looks like I am getting this prompt:

Timothys-MBP:~ timothyyee$ ssh admin@192.168.1.177

Unable to negotiate with 192.168.1.177 port 22: no matching host key type found. Their offer: ssh-rsa

Re: Cannot connect Sonos wireless sub to Ruckus Router

Imran_ruckus — Mon, 19 May 2025 17:38:27 GMT

Hi @Timyee19

Thank you for the response and the update.

The error message:

“Unable to negotiate with 192.168.1.177 port 22: no matching host key type found. Their offer: ssh-rsa”

means that your macOS SSH client does not accept the ssh-rsa key type by default anymore (due to security deprecation in newer versions of OpenSSH), but the server only offers ssh-rsa.

Fix Options

Option 1: Allow ssh-rsa temporarily via CLI

Add the command: -oHostKeyAlgorithms=+ssh-rsa option when connecting:

ssh -oHostKeyAlgorithms=+ssh-rsa user@192.168.1.177

Replace user with your actual username.

Option 2: Allow ssh-rsa permanently for this host

Edit or create (if it doesn’t exist) your SSH config file:

nano ~/.ssh/config

Add the following block:

Host 192.168.1.177

HostKeyAlgorithms +ssh-rsa

PubkeyAcceptedAlgorithms +ssh-rsa

Save and exit (Ctrl + X, then Y, then Enter).

Try connecting again:

ssh user@192.168.1.177

Why does this happen?

Newer versions of OpenSSH (8.8 and above) disable ssh-rsa by default due to its dependence on SHA-1, which is considered weak.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Cannot connect Sonos wireless sub to Ruckus Router

Timyee19 — Mon, 19 May 2025 18:01:39 GMT

Thank you! Looks like it can connect.

Re: Cannot connect Sonos wireless sub to Ruckus Router

Imran_ruckus — Mon, 19 May 2025 18:20:18 GMT

Hi @Timyee19

Thank you for the response.

Great!!! Glad to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support