topic Re: Ruckus R510 AP not broadcasting wifi after hard reset in RUCKUS Support for Lennar Homes

Ruckus R510 AP not broadcasting wifi after hard reset

MandyS — Thu, 15 May 2025 20:12:12 GMT

I have a Ruckus switch with one R510 AP. We had some storms a couple nights ago and the internet was not working consistently. I also have lost the password to the Unleashed app, so I wanted to do a hard reset to be able to reset the password and hopefully fix the internet issues. I pressed the factory reset button for 15 seconds and released. Now the AP is not working. The PWR and CTL lights are on and steady, but the 5G and 2.4G lights are not on. I cannot connect to any internet at this time.

Re: Ruckus R510 AP not

pinky_ruckus — Thu, 15 May 2025 21:14:49 GMT

Hello @MandyS ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are unable to connect through the Access points.

Before we can help, we need to check few configurations on the Switch and which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus R510 AP not broadcasting wifi after hard reset

MandyS — Thu, 15 May 2025 22:14:45 GMT

I have the IP address but cannot get past the second step. I do not know the username and password (one of the reasons for the hard reset) This is what I see when I do step 2:

mandysotolongo@Mandys-MBP ~ % ssh super@192.168.1.219

Unable to negotiate with 192.168.1.219 port 22: no matching host key type found. Their offer: ssh-rsa

Re: Ruckus R510 AP not broadcasting wifi after hard reset

MandyS — Fri, 16 May 2025 10:57:50 GMT

This is what I'm seeing in the terminal when I try to "access the command line". Nothing happens, no matter what I try. What am I doing wrong?

Last login: Thu May 15 17:51:04 on ttys000

mandysotolongo@Mandys-MBP ~ % ssh super@192.168.1.219

Unable to negotiate with 192.168.1.219 port 22: no matching host key type found. Their offer: ssh-rsa

mandysotolongo@Mandys-MBP ~ % ssh admin@192.168.1.219

Unable to negotiate with 192.168.1.219 port 22: no matching host key type found. Their offer: ssh-rsa

mandysotolongo@Mandys-MBP ~ % nc 192.168.1.219 23

mandysotolongo@Mandys-MBP ~ %

Re: Ruckus R510 AP not broadcasting wifi after hard reset

MandyS — Fri, 16 May 2025 11:12:09 GMT

For some reason, the Configure.Me wifi is showing up on my phone and the app says it's connected to the wifi and ready for setup, even though the lights on the AP are not lit up. BUT when I press start in the app, it says the "AP version not supported. Please upgrade your AP" How do I upgrade it when I can't even access it in the app?

Re: Ruckus R510 AP not broadcasting wifi after hard reset

pinky_ruckus — Fri, 16 May 2025 13:32:36 GMT

Hello @MandyS ,

Thank you for the response.

I would request you to please upgrade the Unleashed on a Laptop web browser using Mozilla FireFox web browser.

Once you login to the AP through web browser, please upgrade the AP to the recommended version.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.12.304

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

After upgrading all Access Points, uninstall the current Unleashed application and install the updated version. Please try to login again and check the version.

Please let me know if that works. Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Pinky Rajendran
RUCKUS Lennar Home Community

Re: Ruckus R510 AP not broadcasting wifi after hard reset

pinky_ruckus — Mon, 19 May 2025 15:16:20 GMT

Hello @MandyS ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus R510 AP not broadcasting wifi after hard reset

pinky_ruckus — Wed, 21 May 2025 13:46:52 GMT

Hello @MandyS ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus R510 AP not broadcasting wifi after hard reset

MandyS — Thu, 22 May 2025 15:11:11 GMT

I've decided to give up and just remove the Ruckus system. I cannot log in because I don't know the username/password. I've tried factory resetting it, but it says that the AP is not supported and that I need to update it. I can't update it since I can't log in without the username/password. I'm going in circles with all of the 'expert' suggestions. This would go so much faster and easier if I could just talk to someone and quickly explain and ask simple questions but obviously Lennar/Ruckus have thrown their hands up at the situation.

Re: Ruckus R510 AP not broadcasting wifi after hard reset

pinky_ruckus — Thu, 22 May 2025 16:26:58 GMT

Hello @MandyS ,

Thank you for the response.

Could you please confirm if you have attempted to log in to Unleashed using the Mozilla Firefox browser?

Please share a screenshot of the point where you are getting stuck.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus R510 AP not broadcasting wifi after hard reset

MandyS — Thu, 22 May 2025 17:46:28 GMT

The video you linked above, shows how to do an online upgrade and a local upgrade. Both videos start the tutorial saying "From the Unleashed dashboard..." How do I get to the dashboard? The online upgrade tutorial goes to unleashed.ruckuswireless.com and logs in from there. When I type that in, it says "This site can't be reached". The local upgrade tutorial types in the IP address. When I do an IP scan, I only get one item that says Ruckus. I typed that IP address in, and it has a log in page. But now, what username and password? I've tried the one printed on the back of the AP (username=super, password=sp-admin). It doesn't work, even after doing the reset. I've also tried a bunch of other typical usernames/passwords used by Lennar. None of them work. There are just too many issues to address here, and I certainly don't have an IT degree.

Re: Ruckus R510 AP not broadcasting wifi after hard reset

pinky_ruckus — Thu, 22 May 2025 21:35:02 GMT

Hello @MandyS ,

Thank you for the response.

Could you please share the screenshot of the login page when you type in the IP address through web browser ?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus R510 AP not broadcasting wifi after hard reset

MandyS — Fri, 23 May 2025 00:40:05 GMT

Re: Ruckus R510 AP not broadcasting wifi after hard reset

MandyS — Fri, 23 May 2025 00:41:33 GMT

The first screenshot is what I get when I type in the IP address. The second is when I click the login link.

Re: Ruckus R510 AP not broadcasting wifi after hard reset

pinky_ruckus — Fri, 23 May 2025 13:32:57 GMT

Hello @MandyS ,

Thank you for your response.

From the screenshots you shared, I understand that you are trying to login to the Switch dashboard and not to the Unleashed dashboard.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please try to use the default combination credentials as mentioned below to login to the Ap using browser or through app.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus R510 AP not broadcasting wifi after hard reset

MandyS — Fri, 23 May 2025 20:53:07 GMT

When I click on https://unleashed.ruckuswireless.com/ it says 'this website can't be reached' (I will attach a screenshot). If I try to find the IP address for the AP on LanScan, I only get one thing that says Ruckus, which is apparently the switch, not the AP. If I try to type in the IP address that is printed on the back of the actual AP, the webpage does nothing. It just "thinks" until it says the site can't be reached. I'm pretty sure that this thing is dead, although the power light is still on.

Re: Ruckus R510 AP not broadcasting wifi after hard reset

pinky_ruckus — Fri, 23 May 2025 22:02:08 GMT

Hello @MandyS ,

Thank you for the response.

I understand that you are unable to connect through the Access points.

Before we can help, we need to check few configurations on the Switch and which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus R510 AP not broadcasting wifi after hard reset

MandyS — Sat, 24 May 2025 19:40:54 GMT

Assuming that the one item in my LanScan that says Ruckus is the actual switch, I followed the directions in the Terminal application. I get "connection refused" (I'll post a screenshot). I don't even know what that is supposed to mean. My switch is obviously working since our devices that are plugged into it are still able to get online.

Re: Ruckus R510 AP not broadcasting wifi after hard reset

MandyS — Sat, 24 May 2025 19:42:12 GMT

Re: Ruckus R510 AP not broadcasting wifi after hard reset

pinky_ruckus — Mon, 26 May 2025 14:21:50 GMT

Hello @MandyS ,

Thank you for the response.

Could you please use the IP address of the Switch to login to the web browser and confirm if you are able to access the Switch dashboard?

You should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

Please let us know if you are able to access the dashboard with the obtained IP address.

Please login to the Switch dashboard using the default credentials.

These usernames and passwords are key sensitive, please use capital letters where necessary.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.