topic Re: Intermittent internet after brief power outage in RUCKUS Support for Lennar Homes

Intermittent internet after brief power outage

heroppatel — Mon, 14 Nov 2022 21:18:41 GMT

I have one ICX 7150 and two AP's in my Lennar home. After power outage, we are not getting consistent internet. After troubleshooting, I have concluded that issue is with ICX switch. When I change incoming internet's ethernet connection from C1 to C2 and vice versa, internet issue seems to resolve for time being. After half a day to 1 day, issue comes back again and I have to everytime change the connection to get unintrupted internet within house. I am using AT&T fiber optics cable. No dropout issues observed directly from AT&T modem/router. Can anyone help me resolve this issue?

I have read that after power outage, ICX sometime goes in router mode from switch mode and this would cause internet issues. If that's true, I need help to bring back ICX switch to it's factor default mode without any coding since I don't have coding experience.

Re: Intermittent internet after brief power outage

Yarenis — Mon, 14 Nov 2022 21:23:44 GMT

Hi @heroppatel

According to your description, seems the Switch is booting from the incorrect partition after the power outage causing the connection issues, Please follow up the guide to fix the issue.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Intermittent internet after brief power outage

heroppatel — Sat, 19 Nov 2022 19:25:02 GMT

I found IP address but still not able to connect to the SWITCH when entering web address to the browser. Am I missing anything?

Re: Intermittent internet after brief power outage

Yarenis — Mon, 21 Nov 2022 16:18:27 GMT

Hi @heroppatel

You must be connected to the same network, for example, connected to the Unleashed Wi-Fi signal, or you can even connect a computer with an Ethernet cable to your service provider's router, once connected you can test by running the following command ping <IP of the Switch> from the CMD application of the computer the result can be like the one in the image I will add, with this test you will confirm if the computer is reachable or not, now if the computer is not reachable, you must perform the steps but locally connecting to the Switch with a console cable, I will add the guide.

1:Testing connectivity to from the computer to the Switch IP address:

Start button>type CMD>open the command promt>run the command ping <IP of the Switch>

2:If you are connected to the same network, and you cannot reach the Switch, follow up the guide to solve the issue, but via console.

Note: There are two guides, both are for the same, you can read both to see which is better to follow up.

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Intermittent internet after brief power outage

heroppatel — Tue, 22 Nov 2022 03:17:21 GMT

Thanks for a quick response. After following two processes

1). I can send ping and receive without any lost. I am not sure if I am using AP's IP address or switch though.

2). After connecting USB-C cable. I can see 'Silicon Labs CP210x USB to UART Bridge (COM1)' become active on device manager.. However, when I am trying to connect through Putty, I am not getting any response from switch

Re: Intermittent internet after brief power outage

Yarenis — Tue, 22 Nov 2022 16:07:15 GMT

Hi @heroppatel

OK, the COM #1 it's showing it's because it's detecting the cable, can you show me the device manager and the putty set up screenshot, now how you find the IP address did you used the application or another way.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Intermittent internet after brief power outage

heroppatel — Tue, 22 Nov 2022 23:13:15 GMT

Re: Intermittent internet after brief power outage

Yarenis — Tue, 22 Nov 2022 23:39:39 GMT

Hi @heroppatel

As last steps let's preform factory reset and test the access even with the IP address or the Console, please let me know the test results.

Factory reset steps:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Intermittent internet after brief power outage

heroppatel — Thu, 24 Nov 2022 17:09:02 GMT

I was able to perform factory reset. During factory reset, while connected to switch through USB-C switch, I was able to see prompts indicating system reboot but at the end of the reboot, I was not able to connect to the system. I have tried entering all combination of user name and passwords but nothing worked.

Re: Intermittent internet after brief power outage

heroppatel — Thu, 24 Nov 2022 17:13:44 GMT

Re: Intermittent internet after brief power outage

heroppatel — Thu, 24 Nov 2022 17:20:51 GMT

Just another note. I had performed factory reset couple of time before entering this help ticket. But I am still seeing intermittent internet dropout issues. I have to swap cable shown below many times in a day to get uninterrupted internet access.

Re: Intermittent internet after brief power outage

Yarenis — Thu, 24 Nov 2022 18:02:39 GMT

Hi @heroppatel

Well, factory reset will not fix that the Switch is booting from the wrong partition in most cases, so to fix the slow connectivity issue you have to follow the guide down below to force the Switch to boot from the correct partition (Switching), let me add the guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Note: This is another way to fix it, however, require gaining access via console.

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Intermittent internet after brief power outage

heroppatel — Thu, 24 Nov 2022 19:13:30 GMT

I am only seeing these two IP address. MAC address of these IP is not matches with ICX7150 device. So I don't know how to use steps that you have provided.

192.168.1.64 is same as unleased wireless access

192.168.1.89 is not working at all.

Any guidance or workaround in this case?

Re: Intermittent internet after brief power outage

heroppatel — Thu, 24 Nov 2022 19:15:40 GMT

Automatically approve all join request from switch or identify IP address is not working..

Re: Intermittent internet after brief power outage

Yarenis — Thu, 24 Nov 2022 20:00:29 GMT

Hi @heroppatel

Perfect, but you know the MAC Address of the Switch, so will be matter to compare the MAC address with the IP address you will find if you run the Next command "arp -a" from your CMD(command prompt), let me add the steps, now if the IP was confirmed, and you cannot not gain access from Web the next step will be gaining access to the Switch via console and run the next set of command I will provide, which is also in the guide from console access.

1:MAC, the Address of the Switch to the IP address in the ARP table.

Start button>type CMD and open>run the command arp -a

Note: Now you know the IP address, try to gain access via web, and follow up the next guide:

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

2:If the IP address is not working, the next steps will be gaining access via console, please follow up the next guides

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

3:Once you are connected through console, run the next commands you can guide also with the next two guides:

ICX7150-C12 Router>enable

ICX7150-C12 Router>show flash (you can confirm in which partition you have the correct code that will start with SPS example: SPS08080f.bin normally will be your primary partition)

ICX7150-C12 Router#copy flash flash secondary (this will copy what is in your primary code to the secondary)

ICX7150-C12 Router# write memory

ICX7150-C12 Router#show flash (now both partitions must start with the SPS before the code type)

ICX7150-C12 Router#Boot system flash primary yes

ICX7150-C12 Router#reload

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Intermittent internet after brief power outage

heroppatel — Wed, 30 Nov 2022 20:10:52 GMT

Hi Yarenis,

I am at the point where I need to replace ICX switch with some other switch (i.e. Netgear or other brand). Can I do with keeping Ruckus AP's connected to PoE ports of that new switch? I'm getting this internet dropouts everyday atleast 3-4 times and now tired of changing connections all the time to resolve that issue temporarily.

Re: Intermittent internet after brief power outage

Yarenis — Wed, 30 Nov 2022 20:21:01 GMT

Hi @heroppatel

Sure, the APs only that requires PoE(power over Ethernet) and data, so any Switch which is capable to provide power and data to the Access Points will work, the next image provides the max power consumption for the Access Points however they normally use like 5W, let me add the DATA SHEET for the R510 model Access Points.

R510 DATA SHEET

https://webresources.ruckuswireless.com/datasheets/r510/ds-ruckus-r510.pdf

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Intermittent internet after brief power outage

sophiascoon — Sun, 23 Apr 2023 18:46:32 GMT

I had the same issue after losing power, the internet goes in and out. On the unleashed app I see the Switch as router and no devices connected. What to do?

If my ICX is not displaying the IP address my only option is to purchase that cable and access it via the console?

Re: Intermittent internet after brief power outage

Imran_ruckus — Mon, 24 Apr 2023 15:39:32 GMT

Hi @sophiascoon

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well

As this case is raised by @heroppatel which is resolved long back.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.