topic Re: Ruckus ICS 7150-C12P PoE does not work conistently in RUCKUS Support for Lennar Homes

Ruckus ICS 7150-C12P PoE does not work conistently

mjstich — Thu, 15 May 2025 01:06:02 GMT

I am experiencing intermittent connection issues and sometimes my PoE devices will not power up forcing me to power cycle the switch frequently.

Please assist.

Re: Ruckus ICS 7150-C12P PoE does not work conistently

Imran_ruckus — Thu, 15 May 2025 12:34:14 GMT

Hi @mjstich

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity and PoE issues.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the requested queries, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICS 7150-C12P PoE does not work conistently

mjstich — Thu, 15 May 2025 14:48:39 GMT

Imran,

In response to your questions:

1. The Ruckus devices (PoE switch and 2 wireless access points) have been functioning flawlessly for several years. To my knowledge, I have not had a power outage.

2. I am observing illuminated lights. See attached photos.

3. My ISP is functioning. If I bypass the PoE switch and go directly to my ISP's Modem/Router, I have no connection issues whatsoever.

4. There are 2 access points connected to the switch. Both of them have a green illuminated lights for power, 2.4G, and 5G. When I reboot the switch, sometimes I am not observing a power light for the access points and I will have to reboot the switch again.

Re: Ruckus ICS 7150-C12P PoE does not work conistently

Imran_ruckus — Thu, 15 May 2025 14:48:56 GMT

Hi @mjstich

Greetings!!!
Thank you for the response and the detailed information.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICS 7150-C12P PoE does not work conistently

mjstich — Thu, 15 May 2025 14:52:12 GMT

My mistake. I thought I was logged in. I have edited my response to include the requested pictures.

Thank you.

Re: Ruckus ICS 7150-C12P PoE does not work conistently

Imran_ruckus — Thu, 15 May 2025 15:45:43 GMT

Hi @mjstich

Greetings!!!

Thank you for your recent correspondence and update.

As per the light status of the RUCKUS ICX-7150-C12P Switch and Access Points, they seem in a normal state.

However, we may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus ICS 7150-C12P PoE does not work conistently

mjstich — Fri, 16 May 2025 15:53:17 GMT

Imran,

I am attempting to provide the information you requested. I followed the instructions you included. I have located the correct IP device assigned to the switch. I am using a Mac and when I try to ssh to the switch, the connection hangs on the command line. There's enough of a SSH daemon running such that the command is not immediately rejected but I cannot get to the point where it is prompting me for a password.

Thank you.

Re: Ruckus ICS 7150-C12P PoE does not work conistently

Imran_ruckus — Fri, 16 May 2025 15:58:05 GMT

Hi @mjstich

Greetings!!!

Thank you for the response and the update.

Could you please use the Switch IP address and access it in the Web browser and try to log in there?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please let me know if you can log in to the web dashboard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICS 7150-C12P PoE does not work conistently

mjstich — Fri, 16 May 2025 16:10:51 GMT

Output from enable:

telnet@ICX7150-C12-Switch>enable
enable
No password has been assigned yet...

Output from show version:

telnet@ICX7150-C12-Switch#show version
show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Primary SPS08080d.bin
SW: Version 08.0.80dT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3852Q44N
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
--More--, next page: Space, next line: Return key, quit: Control-c
STACKID 1 system uptime is 13 minute(s) 1 second(s)
The system started at 00:01:49 GMT+00 Sat Jan 01 2000

The system : started=cold start

Output from show flash:

telnet@ICX7150-C12-Switch#show flash
show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1204998144

Output from show inline power:

telnet@ICX7150-C12-Switch#show inline power
show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 11 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 0
--More--, next page: Space, next line: Return key, quit: Control-c

Output from show inline power detail:

telnet@ICX7150-C12-Switch#show inline power detail

show inline power detail

Power Supply Data On unit 1:

++++++++++++++++++

Power Supply Data:

++++++++++++++++++

Power Supply #1:

Max Curr: 2.3 Amps

Voltage: 54.0 Volts

Capacity: 124 Watts

PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:

+++++++++++++++++

--More--, next page: Space, next line: Return key, quit: Control-c

Firmware

Version

----------------

02.1.0 Build 002

Hardware

Version

----------------

V2R4

Cumulative Port State Data:

+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports

Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault

-------------------------------------------------------------------------

12 0 0 12 0 11 0

Cumulative Port Power Data:

--More--, next page: Space, next line: Return key, quit: Control-c

+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power

Pri: 1 Pri: 2 Pri: 3 Consumption Allocation

-----------------------------------------------

0 0 12 0.000 W 0.000 W

Output from show interface brief:

telnet@ICX7150-C12-Switch#show interface brief
show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 c0c5.209c.418d
1/1/2 Down None None None None No 1 0 c0c5.209c.418e
1/1/3 Down None None None None No 1 0 c0c5.209c.418f
1/1/4 Down None None None None No 1 0 c0c5.209c.4190
1/1/5 Down None None None None No 1 0 c0c5.209c.4191
1/1/6 Down None None None None No 1 0 c0c5.209c.4192
1/1/7 Down None None None None No 1 0 c0c5.209c.4193
1/1/8 Down None None None None No 1 0 c0c5.209c.4194
1/1/9 Down None None None None No 1 0 c0c5.209c.4195
1/1/10 Down None None None None No 1 0 c0c5.209c.4196
1/1/11 Down None None None None No 1 0 c0c5.209c.4197
1/1/12 Up Forward Full 1G None No 1 0 c0c5.209c.4198
1/2/1 Down None None None None No 1 0 c0c5.209c.419a
1/2/2 Down None None None None No 1 0 c0c5.209c.419b
1/3/1 Down None None None None No 1 0 c0c5.209c.419c
1/3/2 Down None None None None No 1 0 c0c5.209c.419d
mgmt1 Down None None None None No None 0 c0c5.209c.418d

Thanks.

Re: Ruckus ICS 7150-C12P PoE does not work conistently

Imran_ruckus — Fri, 16 May 2025 16:26:03 GMT

Hi @mjstich

Greetings!!!

Thank you for the response and for sharing the output.

I see your Switch is on an older version. Could you please let me know if you can work on a Windows laptop to upgrade it since it's a little difficult to work on a MAC device.

Meanwhile, could you please enter the following commands and later check the stability?

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait until the flash finishes)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICS 7150-C12P PoE does not work conistently

mjstich — Fri, 16 May 2025 16:37:45 GMT

I've entered the commands you listed above. I will test the stability. I may be able to find a windows laptop. If you have directions for both Windows and OSX, I would appreciate it.

Re: Ruckus ICS 7150-C12P PoE does not work conistently

Imran_ruckus — Fri, 16 May 2025 17:44:33 GMT

Hi @mjstich

Thank you for your response and the update.

For your reference, please see the following RUCKUS Lennar Knowledge Base self-help article, which outlines the upgrade process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

The article provides three upgrade options primarily for Windows systems. However, if you're using a MAC, we recommend trying Option 1 from the guide.

Please review the article and let me know if you have any questions.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICS 7150-C12P PoE does not work conistently

mjstich — Sat, 17 May 2025 18:50:56 GMT

When I attempt to upgrade the firmware via a USB stick, I see the following response:

telnet@ICX7150-C12-Switch#copy disk0 flash mnz10114.bin bootrom
copy disk0 flash mnz10114.bin bootrom
tftp session in progress, Copy is not allowed.

Is there a command I am expected to execute to disable tftp?

Thanks.

Re: Ruckus ICS 7150-C12P PoE does not work conistently

Imran_ruckus — Mon, 19 May 2025 12:51:45 GMT

Hi @mjstich

Greetings!

Thank you for your response and the update.

Kindly wait for a few moments and then restart the command process.
If the issue persists, please close both the TFTP and Terminal windows and then reinitiate the entire process from the beginning.

Please keep me posted on the outcome.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICS 7150-C12P PoE does not work conistently

mjstich — Wed, 21 May 2025 16:23:39 GMT

I was able to apply the firmware updates as mentioned in the link you provided.

Here is the situation I find myself in now after the updates:

- The switch is exhibiting the same problems as before. I have to reboot it several times to get the PoE devices to power up. Even after booting, I am experiencing frequent intermittent connections.

- I cannot connect to the device anymore on port 23 after the firmware upgrade. This was the connection method I used to run the firmware upgrade command.

- It appears the ssh daemon is running but I cannot find a valid user/password combination to allow me to log into the switch. I have tried every combination multiple times on this page with no luck.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Regards,

mjstich

Re: Ruckus ICS 7150-C12P PoE does not work conistently

Imran_ruckus — Wed, 21 May 2025 17:08:28 GMT

Hi @mjstich

Greetings!!!
Thank you for the response and the update.

Could you please let me know to which port on the RUCKUS ICX-7150-C12P Switch the Ethernet cable that is coming from the Internet Service Provider (ISP) Router is connected? Additionally, please restart your ISP Router by unplugging and plugging from the power outlet and check the internet connectivity.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICS 7150-C12P PoE does not work conistently

mjstich — Wed, 21 May 2025 18:15:09 GMT

I have the ethernet cable coming from the ISP plugged into port 1 of the RUCKUS ICX-7150-C12P switch.

I have power cycled the ISPs infrastructure and waited for it to come back. I am experiencing the same issue. As before, if I bypass the Ruckus switch, I am no longer experiencing the issue.

Regards,

mjstich

Re: Ruckus ICS 7150-C12P PoE does not work conistently

Imran_ruckus — Wed, 21 May 2025 18:22:27 GMT

Hi @mjstich

Thank you for sharing the detailed information.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch PoE issues and you tried the recommended troubleshooting steps with no luck in getting it fixed.

Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch currently has PoE issues with Intermittent Internet connectivity. You have followed the recommended troubleshooting steps, such as performing an upgrade and resetting the devices. However, the issue persists.

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat. Copy and share the link from the post (URL), and paste it into the chat when prompted to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the picture below, copy the link and share it via chat from the link provided:

The link below is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community