topic Re: Ruckus icx 7150 in RUCKUS Support for Lennar Homes

Ruckus icx 7150

Jerry9491 — Tue, 06 May 2025 23:28:52 GMT

Hi all i believe i have an icx7150 switch going to a r510...I think. The router is mounted to my vaulted ceiling. But a couple days ago our spectrum internet went out and the switch appears to be working fine both LEDs are green but the router on the ceiling has no power. It never came back on. I've tried rebooting it a dozen times power cycling it a dozen times and nothing has worked. I also don't know where the POE cable goes since I do not see any ethernet cables coming into my electrical box from the ceiling.

Thanks

Re: Ruckus icx 7150

pinky_ruckus — Wed, 07 May 2025 12:56:07 GMT

Hello @Jerry9491 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus Switch has both lights green; however, the Access point is not turning on.

To proceed further, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus icx 7150

pinky_ruckus — Fri, 09 May 2025 14:00:21 GMT

Hello @Jerry9491 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus icx 7150

Jerry9491 — Fri, 09 May 2025 15:16:39 GMT

Hello yes im going to try the above today. I work a lot so I can do it today

Re: Ruckus icx 7150

pinky_ruckus — Fri, 09 May 2025 15:38:58 GMT

Hello @Jerry9491 ,

Thank you for the response.

We will keep the case open until and update us once you have performed these commands.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus icx 7150

Jerry9491 — Sat, 10 May 2025 19:36:41 GMT

Hello I believe i am in the command prompt section through Putty im using windows and im not sure where to go from here

Re: Ruckus icx 7150

Jerry9491 — Sat, 10 May 2025 19:45:30 GMT

I noticed under inline power its showing all off

Re: Ruckus icx 7150

pinky_ruckus — Mon, 12 May 2025 13:29:39 GMT

Hello @Jerry9491 ,

Thank you for the response.

From the screenshots you shared, I see that the PoE is disabled on your Ruckus ICX-7150 Switch.

To fix this issue and enable the PoE on the Switch, please perform the commands on the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Once you perform the above commands, all ports should be On, and Access points should get the power.

Once the RUCKUS ICX-7150-C12P switch ports come online, it should fix the issue.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus icx 7150

Jerry9491 — Wed, 14 May 2025 03:10:32 GMT

Hi pinky. So I managed to finally get everything up and working. But now I have a new issue. I managed to log into my ruckus account to update the ap. But everything is grayed out, no id, no information no current firmware ect. Not sure what's going on. Is there a way to update it to the latest firmware via command prompt and putty like I did with the switch? Thanks

Re: Ruckus icx 7150

pinky_ruckus — Wed, 14 May 2025 13:45:44 GMT

Hello @Jerry9491 ,

Thank you for the response.

I am glad to know that the access points are back online.

Could you please share a screenshot of the error or the point at which you are getting stuck?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus icx 7150

Jerry9491 — Wed, 14 May 2025 15:02:39 GMT

Hi pinky. It's letting me log into ruckus via ip address but once I login it won't allow me to access any setting ect everything is grayed out. But when I try to log into the unleashed app it only let's me log in via email but on the ip address its username.

Re: Ruckus icx 7150

pinky_ruckus — Wed, 14 May 2025 15:17:53 GMT

Hello @Jerry9491 ,

Thank you for the response.

To assist you further, please share a screenshot of the point where you are getting stuck.

May i please know if you are able to access through Unleashed app?

Please share the screenshots of both browser and app to proceed further.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus icx 7150

Jerry9491 — Wed, 14 May 2025 17:43:03 GMT

this is what the app shows me, and the ip address login shows nothing everything is grayed out. I can't access anything to update like the app says cause nothing shows. And the app is current

Re: Ruckus icx 7150

pinky_ruckus — Wed, 14 May 2025 18:36:16 GMT

Hello @Jerry9491 ,

Thank you for the response.

I would request you to please upgrade the firmware version on a Laptop web browser using Mozilla FireFox web browser.

After upgrading all Access Points, uninstall the current Unleashed application and install the updated version. Please try to login again and check the version.

Please let me know if that works. Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Pinky Rajendran
RUCKUS Lennar Home Community

Re: Ruckus icx 7150

Jerry9491 — Wed, 14 May 2025 20:13:33 GMT

Thank you i will give it a try once I get home!

Re: Ruckus icx 7150

pinky_ruckus — Wed, 14 May 2025 20:28:26 GMT

Hello @Jerry9491 ,

Thank you for your response.

We will keep the case open until we receive further updates from you.

Please let us know once you have had a chance to try accessing it via a browser, and feel free to reach out if you have any questions or need further assistance.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus icx 7150

Jerry9491 — Wed, 14 May 2025 22:08:22 GMT

So I got the app updated on Mozilla. But now when I go to login on the unleashed app its telling me this. And its the correct password and username

Re: Ruckus icx 7150

pinky_ruckus — Thu, 15 May 2025 15:10:39 GMT

Hello @Jerry9491 ,

Thank you for the response.

I understand that you have upgraded the Unleashed on a Laptop web browser using Mozilla FireFox web browser.

After upgrading all Access Points, uninstall the current Unleashed application and install the updated version. Please try to login again and check the version.

Please let me know if that works. Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Pinky Rajendran
RUCKUS Lennar Home Community

Re: Ruckus icx 7150

Jerry9491 — Thu, 15 May 2025 15:34:06 GMT

Everything is up and running! Thank you!

Re: Ruckus icx 7150

pinky_ruckus — Thu, 15 May 2025 16:37:27 GMT

Hello @Jerry9491 ,

Thank you for the response and the update.

Glad to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community