topic Re: SSID not connecting after reset, Can username/password unknown for ICX switch in RUCKUS Support for Lennar Homes

SSID not connecting after reset, Can username/password unknown for ICX switch

sk1 — Wed, 14 May 2025 01:00:02 GMT

I've reset my ICX switch and AP multiple times, but still can not access SSID with username and password set up in the

Customer Environment:

Product(s): RUCKUS ICX-7150-C12P Switch and RUCKUS Unleashed Access Points.

telnet@ICX7150-C12-Switch>show version

UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d

(25968884 bytes) from Secondary SPS08080d.bin

SW: Version 08.0.80dT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3849Q21K

Software Package: BASE_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 29 minute(s) 10 second(s)

The system started at 00:26:26 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

telnet@ICX7150-C12-Switch>show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

Code Flash Free Space = 1319325696

telnet@ICX7150-C12-Switch>

Re: SSID not connecting after reset, Can username/password unknown for ICX switch

pinky_ruckus — Wed, 14 May 2025 15:11:25 GMT

Hello @sk1 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the description, I understand that you are unable to connect to the SSID even after performing reset multiple times.

We suggest you to perform a factory reset on the access point and establish a new Wi-Fi network/SSID.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: SSID not connecting after reset, Can username/password unknown for ICX switch

sk1 — Thu, 15 May 2025 13:26:00 GMT

Placing a response here to describe what worked for me, and what didn't work for me.

Note: I am on MAC OS, Android and none of the unleashed apps ever worked for me.

Setup: Figure 3: Connections for a Separate Modem and Router to the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Disconnect all the AP(s) from the switch
connect Ethernet cable from router to switch
reset the ICX switch, then access the ip via telnet in the terminal.
1. find the ip https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863
2. telnet <ip-address>
3. In order to log into the ICX dashboard via web interface (ui) I ran the following process
  
  Securing the Web, Serial, and Telnet Interfaces
  The following commands enable web access and secure the web GUI, serial, and Telnet interfaces with a default username and password of your choice.
  device> enable
  device# configure terminal
  device(config)# crypto-ssl certificate generate
  device(config)# username <username> password <password>
  device(config)# aaa authentication login default local
  device(config)# aaa authentication web-server default local
  device(config) # no telnet server
  device(config) # enable aaa console
  device(config)# web-management https
  device(config)# password-change any
  device(config)# ip ssh timeout 30
  device(config)# ip ssh idle-time 20
  device(config)# console timeout 30
  device(config)# write memory
  device(config)# exit
  device#
Connect the primary AP to the switch via cable
Wait for full boot up - even if this errors
hard reset (https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964)
Find Configure.me-<#######> SSID on your wireless network
Log in and configure
Confirm you can log into the new SSID with username and password
Connect any remaining AP(s) to the switch
Full reboot of the system, inc. modem, router, icx, ap(s)

Re: SSID not connecting after reset, Can username/password unknown for ICX switch

pinky_ruckus — Thu, 15 May 2025 17:47:52 GMT

Hello @sk1 ,

Thank you for the response.

From the response you shared, I see that you have performed the factory reset on one of the APs and connected with the new SSID.

Also, you have connected remaining APs to the Switch .

Could you please share a screenshot of the point where you are getting stuck?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: SSID not connecting after reset, Can username/password unknown for ICX switch

pinky_ruckus — Mon, 19 May 2025 14:56:53 GMT

Hello @sk1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: SSID not connecting after reset, Can username/password unknown for ICX switch

pinky_ruckus — Wed, 21 May 2025 13:29:37 GMT

Hello @sk1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: SSID not connecting after reset, Can username/password unknown for ICX switch

pinky_ruckus — Fri, 23 May 2025 14:34:53 GMT

Hi @sk1 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

topic Re: SSID not connecting after reset, Can username/password unknown for ICX switch in RUCKUS Support for Lennar Homes

SSID not connecting after reset, Can username/password unknown for ICX switch

I've reset my ICX switch and AP multiple times, but still can not access SSID with username and password set up in the Customer Environment:

Re: SSID not connecting after reset, Can username/password unknown for ICX switch

Re: SSID not connecting after reset, Can username/password unknown for ICX switch

Securing the Web, Serial, and Telnet Interfaces

Re: SSID not connecting after reset, Can username/password unknown for ICX switch

Re: SSID not connecting after reset, Can username/password unknown for ICX switch

Re: SSID not connecting after reset, Can username/password unknown for ICX switch

Re: SSID not connecting after reset, Can username/password unknown for ICX switch

I've reset my ICX switch and AP multiple times, but still can not access SSID with username and password set up in the

Customer Environment: