topic Re: Cannot find IP Address in RUCKUS Support for Lennar Homes

Cannot find IP Address

vwstrauss — Tue, 13 May 2025 04:56:33 GMT

We had a power outage and the internet seems to go on and off. We have a ICX7150-c12p-2x1g switch and 2 R350 access points. Lights are green on the switch and all lights are green on the access points except the AIR light, which has no light on. I have access the ruckus unleashed app and the two access points show up as good but the switch says it is pending and no IP address identified. I have used the advanced scanning tool and the IP address is not coming up for the switch, but the two AP do show up. Any suggestions, do a switch reset?

Re: Cannot find IP Address

pinky_ruckus — Tue, 13 May 2025 14:43:00 GMT

Hello @vwstrauss ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus Switch is not identifying the IP address.

Also, the Unleashed website showing the IP address of the Switch is pending.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Also please confirm it the ethernet cable is plugged to one of the 12 ports in the Switch?

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Cannot find IP Address

vwstrauss — Tue, 13 May 2025 15:32:54 GMT

Thanks for the reply. I will get that later this evening when back at the house. I should have taken it last night when I was looking at it.

Re: Cannot find IP Address

pinky_ruckus — Tue, 13 May 2025 15:45:38 GMT

Hello @vwstrauss ,

Thank you for the response.

Please update us once you have the requested information and we are glad to assist you further.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Cannot find IP Address

vwstrauss — Tue, 13 May 2025 19:05:14 GMT

Hope this gives you what you need.

Re: Cannot find IP Address

pinky_ruckus — Tue, 13 May 2025 20:44:44 GMT

Hello @vwstrauss ,

Thank you for the response.

From the pictures you shared, it seems that the cable connections look normal.

I would request you to please remove the ISP cable from the Switch and try to re-connect to any of the other 12 ports on the Switch.

Please try to scan and check if you are getting the Switch IP address and in the Unleashed browser as well.

If you are still not getting the IP address of the Switch, we need to check few configurations on the Switch.

I would request you to please connect to the CLI of the Switch using the console cable.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you have access to CLI using the console cable, please use the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Cannot find IP Address

vwstrauss — Tue, 13 May 2025 21:41:17 GMT

Ok, we did remove the ISP cable and plug into another port last night and it worked until this morning, then stopped working, the wifi that is. I will try to see if the IP address is showing later.

We are also having trouble logging into our account. It says we need to bind a network. When we try it needs the unleashed ID and it says we can find that under the admin section, but since there is no information on there, we cant find the ID. Any thoughts on that.

Re: Cannot find IP Address

pinky_ruckus — Tue, 13 May 2025 22:01:05 GMT

Hello @vwstrauss ,

Thank you for the response.

I understand that you are looking to login to the Unleashed app and not sure of the credentials.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you with the default login credentials of Ruckus devices:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username-Password-for-RUCKUS-ICX-7150-C12P/ta-p/105252

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Cannot find IP Address

vwstrauss — Tue, 13 May 2025 22:02:38 GMT

Thank you but what website do you go to. When we go to unleashed.ruckus.com, it is asking for an email address.

Re: Cannot find IP Address

vwstrauss — Wed, 14 May 2025 01:24:01 GMT

So I am still unable to see the IP address

Re: Cannot find IP Address

pinky_ruckus — Wed, 14 May 2025 13:27:29 GMT

Hello @vwstrauss ,

Thank you for the response.

From the picture you shared, I see that the Switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As you are not getting the IP address of the Switch even after changing one of the 12 ports on the Switch, I would request you to please connect to the CLI of the Switch using the console cable.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you have access to CLI using the console cable, please use the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Cannot find IP Address

vwstrauss — Thu, 15 May 2025 03:58:51 GMT

So I had everything lined out. I had downloaded the driver to recognize the connection, I had downloaded the Putty app, I had typed out all the instructions. I followed them just as they said. I had extracted the driver files and saved them to my computer.

But, could not get it to recognize the connection. Device manager did not show ports so if the connection had been recognized, i still could not put the correct Comm #.

I am very surprised a company like this does not have automatic updates and fixes. When older people purchase a Lennar home, these type of incidents would be terrible, if they had ever got it to work in the first place. Ours did not, we still have to pay for a wireless router from the cable company and connect that to the switch instead of just going from their service box.

Anyways not sure what to do now. Not sure why the connection would not work. I have attached pictures to show you my set up.

I am leaving on vacation tomorrow and wont be back until May 20, so I will not be looking at this for a few days.

Re: Cannot find IP Address

pinky_ruckus — Thu, 15 May 2025 15:08:28 GMT

Hello @vwstrauss ,

Thank you for the response.

From the response, I understand that you are still facing issues connecting to the Console.

Please refer to the below picture to understand the connection between the cables.

A console cable connected between your Computer to the ICX 7150 Switch Type-C USB console port.

Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch, is the port number#1 in the next guide.

Could you please share a picture showing the connection cables of the console for us to proceed further?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Cannot find IP Address

vwstrauss — Thu, 15 May 2025 19:08:24 GMT

If u look closely at the picture I did send it has my computer sitting there with a USB cable plugged into it, and the other end is the switch with the USB c cable plugged into it. Do you need a different picture?

Re: Cannot find IP Address

pinky_ruckus — Thu, 15 May 2025 21:24:19 GMT

Hello @vwstrauss ,

Thank you for the response and for sharing the screenshots.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

COM port details should be with the silicon lab name in the device manager.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Cannot find IP Address

pinky_ruckus — Fri, 16 May 2025 13:54:54 GMT

Hello @vwstrauss ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Cannot find IP Address

pinky_ruckus — Mon, 19 May 2025 14:55:51 GMT

Hello @vwstrauss ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Cannot find IP Address

vwstrauss — Tue, 20 May 2025 03:45:49 GMT

Thanks for the additional support. Yes I will need more help. I am just back from vacation and will try connecting to the switch tomorrow evening. I did install the files again and extracted them. Not sure what I need to do to run them, but they are supposed to be installed now, again.

I looked at the device manager now, not connected to the switch yet, and noting on the com ports is listed. I am thinking that will show up tomorrow when I connect to the switch.

Stay tuned.

Verlon

Re: Cannot find IP Address

pinky_ruckus — Tue, 20 May 2025 14:34:38 GMT

Hello @vwstrauss ,

Thank you for the response.

We will keep the case open and please update us once you have installed the drivers.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Cannot find IP Address

vwstrauss — Tue, 20 May 2025 17:21:12 GMT

Ok Thanks. I want to make sure there is only one software we need to download to be able to console with the switch. There are always to links provided in the directions, but the drivers seem to be the same. Just want to make sure. I am attaching a picture of what I have done so far which seems to show I have installed the software correct.