topic Re: WAP UP and WAP DOWN in RUCKUS Support for Lennar Homes

WAP UP and WAP DOWN

ANgu0524 — Sun, 11 May 2025 02:34:30 GMT

I see one access point upstairs but there is a WAP up and WAP down labeled Ethernet cable connected to my ruckus switch. Do I have one or two WAP?? If I have two I’m not sure where the 2nd one would be installed…

thank you!

anh

Re: WAP UP and WAP DOWN

pinky_ruckus — Mon, 12 May 2025 15:06:08 GMT

Hi @ANgu0524 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are looking to check the number of Access points connected to your Ruckus Switch.

Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WAP UP and WAP DOWN

ANgu0524 — Mon, 12 May 2025 17:29:26 GMT

Thank you I will try this next week!

Re: WAP UP and WAP DOWN

pinky_ruckus — Mon, 12 May 2025 18:52:26 GMT

Hello @ANgu0524 ,

Thank you for your response.

We will keep the case open and kindly ask that you provide an update at your earliest convenience.

Should you require any further assistance, we are here to help.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: WAP UP and WAP DOWN

pinky_ruckus — Fri, 16 May 2025 13:48:49 GMT

Hello @ANgu0524 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WAP UP and WAP DOWN

pinky_ruckus — Mon, 19 May 2025 14:50:06 GMT

Hello @ANgu0524 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WAP UP and WAP DOWN

ANgu0524 — Mon, 19 May 2025 21:28:41 GMT

Re: WAP UP and WAP DOWN

pinky_ruckus — Mon, 19 May 2025 22:07:13 GMT

Hello @ANgu0524 ,

Thank you for the response.

Could you please share the pictures of the Ruckus Switch and the connection ports of the Switch as mentioned in the previous post?

Please let us know if you have any queries in this regard.

Thank you for your patience andunderstanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: WAP UP and WAP DOWN

pinky_ruckus — Wed, 21 May 2025 13:15:35 GMT

Hello @ANgu0524 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WAP UP and WAP DOWN

pinky_ruckus — Fri, 23 May 2025 14:22:19 GMT

Hello @ANgu0524 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WAP UP and WAP DOWN

ANgu0524 — Fri, 23 May 2025 14:55:46 GMT

Hello let me check!

Re: WAP UP and WAP DOWN

pinky_ruckus — Fri, 23 May 2025 15:10:37 GMT

Hello @ANgu0524 ,

Thank you for the response.

We are awaiting a response from you.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: WAP UP and WAP DOWN

pinky_ruckus — Mon, 26 May 2025 15:23:38 GMT

Hello @ANgu0524 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WAP UP and WAP DOWN

pinky_ruckus — Fri, 30 May 2025 15:02:28 GMT

Hello @ANgu0524 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WAP UP and WAP DOWN

pinky_ruckus — Mon, 02 Jun 2025 13:57:50 GMT

Hi @ANgu0524 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community