topic Lennar home power outage in RUCKUS Support for Lennar Homes

Lennar home power outage

SenderoJ — Mon, 28 Nov 2022 15:08:55 GMT

Does anyone know how to get power back to the ceiling boxes. The forums instructions are far too technical. My boxes have been down since 11/25.

Short power outage now power will not come back the two ceiling box

SenderoJ — Fri, 25 Nov 2022 23:52:33 GMT

Both my ceiling boxes have no lights after a power outage.

Re: Short power outage now power will not come back the two ceiling box

Yarenis — Sat, 26 Nov 2022 00:16:43 GMT

Hi @SenderoJ

Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch). Don't worry, the next guide explains the port locations and there are pictures about it.

1:Try first the factory reset:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

2:IF the issue persisted, followup the next guide.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Lennar home power outage

Yarenis — Mon, 28 Nov 2022 17:05:32 GMT

Hi @SenderoJ

Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port locations and there are pictures about it.

Note: These will be the Symptoms, and please read the guides carefully before start the troubleshooting.

*The Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points).

*Will not have connectivity to the devices connected to the Switch.

*The ISP router will work fine.

*Console access will be the only access available.

*System light will be yellow/orange/Amber.

How to perform a Software recovery on an ICX7150 switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

RMA repalcement required for Ruckus network switch

SenderoJ — Mon, 28 Nov 2022 18:58:23 GMT

The device is no longer providing or supplying to Wireless Access Points.

Re: RMA repalcement required for Ruckus network switch

Yarenis — Mon, 28 Nov 2022 19:17:19 GMT

Hi @SenderoJ

I see you already have a post, so both are going to merge, If you need something to be clarified on the process, please let us know.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Lennar home Ruckus WAP still no power since 11/25/2022

SenderoJ — Wed, 30 Nov 2022 00:54:32 GMT

RMA REQUESTED FOR WIRELESS ACCESS POINTS. WILL NOT POWER ON.

Lennar home Ruckus WAP still no power since 11/25/2022

SenderoJ — Wed, 30 Nov 2022 00:59:57 GMT

I have gone through a troubleshooting process with the Lennar tech support team. We tried resetting several times and still no power.

Re: Lennar home Ruckus WAP still no power since 11/25/2022

Vásquez_Fer — Wed, 30 Nov 2022 12:20:34 GMT

Hi @SenderoJ

Hope you are doing well !

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando vasquez

Re: Lennar home Ruckus WAP still no power since 11/25/2022

Yarenis — Tue, 20 Dec 2022 21:21:45 GMT

Hi @SenderoJ

Factory resetting the ICX 7150 Swith is just one of the troubleshooting steps we have provided; however, in previous post we have confirmed that if factory reset does not work, a software recovery is necessary.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Lennar home power outage

SenderoJ — Tue, 20 Dec 2022 21:34:49 GMT

I've tried these steps several times and still no power to the two ceiling WAP. I believe at this my box is nit sending the signals through.

Re: Lennar home power outage

Yarenis — Tue, 20 Dec 2022 21:38:58 GMT

Hi @SenderoJ

As you have followed the steps, this means that you have gained access to the Switch, so share the following commands, so we can see what the problem is with the Switch.

enable

show poe

show lldp neighbor

show lldp neighbor detail

show log

show version

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Lennar home power outage

SenderoJ — Tue, 20 Dec 2022 22:20:44 GMT

Is this the only available to Lennar customers? Or is there a live agent available?

Re: Lennar home power outage

SenderoJ — Tue, 20 Dec 2022 22:21:53 GMT

Is this the only available help to Lennar customers? Or is there a live agent available?

Re: Lennar home power outage

Yarenis — Wed, 21 Dec 2022 14:05:49 GMT

Hi @SenderoJ

Yes, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model, If you need something to be clarified on the process, please let us know.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Lennar home power outage

Eddie — Mon, 06 Feb 2023 21:02:02 GMT

SenderoJ,

Did you ever get this resolved? I am having the same issue with my hardware and getting help here on the forum. I'm wondering how it was resolved for you. I am literally begging for someone to help and all I get is the same copy paste messages.