topic Re: POE Firmware 00.0.0 - How to Fix? in RUCKUS Support for Lennar Homes

POE Firmware 00.0.0 - How to Fix?

SanD326 — Thu, 08 May 2025 05:05:43 GMT

Hello,

I recently firmware updated my switch to the latest firmware (version: 08.0.95rT211). I went to 08.0.85gT211, but I went with the latest because I thought it would fix the PoE issue (it didn't).

When I "show inline power" all my ports have an "Admin State" of "On".

When I "show inline power detail" here's what it shows:

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
00.0.0

Hardware
Version
----------------
0x0

How can I update the PoE Firmware version? I can't seem to get power to my APs.

Thanks,

Sandy

Re: POE Firmware 00.0.0 - How to Fix?

SanD326 — Thu, 08 May 2025 06:54:03 GMT

Here are screen grabs...

Re: POE Firmware 00.0.0 - How to Fix?

Imran_ruckus — Thu, 08 May 2025 12:38:38 GMT

Hi @SanD326

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch has some PoE (Power over Ethernet) issues.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Based on the information you provided, it appears that your RUCKUS ICX-7150-C12P Switch has a corrupted operating image and cannot be recovered.

Given these circumstances, the Switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat. Copy and share the link from the post (URL) and serial number of the Switch, and paste it into the chat when prompted to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the picture below, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: POE Firmware 00.0.0 - How to Fix?

SanD326 — Fri, 09 May 2025 18:01:07 GMT

Thank you for the help in this matter! You and all of Ruckus team did everything very promptly.

A+++!!

Re: POE Firmware 00.0.0 - How to Fix?

Imran_ruckus — Fri, 09 May 2025 18:09:56 GMT

Hi @SanD326

Greetings!

Thank you for your response.

We sincerely appreciate your time and patience regarding this case.

Thank you once again for reaching out to the RUCKUS Lennar Home Community. Please don't hesitate to contact us if you have any further questions or need assistance in the future.

Wishing you a wonderful weekend ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support