topic Re: Ruckus 7150 can’t fix in RUCKUS Support for Lennar Homes

Ruckus 7150 can’t fix

RRocha2 — Thu, 08 May 2025 00:59:14 GMT

I need help I can not figure out how to fix the issue my Ruckus 7150 is stuck in reboot mode and I’ve tried to reboot but I don’t have computer to recover what are my options

Re: Ruckus 7150 can’t fix

RRocha2 — Thu, 08 May 2025 01:54:16 GMT

I have a Mac desktop now I would need guide for a MAC

Re: Ruckus 7150 can’t fix

pinky_ruckus — Thu, 08 May 2025 13:09:24 GMT

Hi @RRocha2 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, is stuck in reboot mode.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing this issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus 7150 can’t fix

RRocha2 — Thu, 08 May 2025 15:00:26 GMT

Yes, I unplugged the Ruckus icx 7150-C12p. There are two access points connected to the device.

Re: Ruckus 7150 can’t fix

pinky_ruckus — Thu, 08 May 2025 15:09:24 GMT

Hi @RRocha2 ,

Thank you for the response.

From the pictures you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

We suggest using a Windows laptop, that would be an easy process for performing software recovery.

If you cannot use a Windows laptop, please try getting console access as described in the below link: We have instructions for MAC as well.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

Once done, please try Software Recovery process and let me know if you have any further questions.

Thank you for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus 7150 can’t fix

RRocha2 — Thu, 08 May 2025 17:09:09 GMT

Im not very computer savvy is there any other option for me?

Re: Ruckus 7150 can’t fix

pinky_ruckus — Thu, 08 May 2025 17:31:46 GMT

Hello @RRocha2 ,

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support .

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please follow the instructions in the article that I have shared in the previous post and share the screenshot of the error message or if you are getting stuck at any point.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus 7150 can’t fix

RRocha2 — Thu, 08 May 2025 18:07:11 GMT

I was able to do recovery process but received this error.

Re: Ruckus 7150 can’t fix

RRocha2 — Thu, 08 May 2025 18:27:15 GMT

Re: Ruckus 7150 can’t fix

pinky_ruckus — Thu, 08 May 2025 19:11:15 GMT

Hello @RRocha2 ,

Thank you for your response.

Based on the information you provided, I understand that you are encountering an error during the software recovery process. Since you are able to access the boot prompt, please proceed with the setenv commands outlined in the recovery guide after completing the IP configuration steps.

Additionally, kindly share the details of the cable connections between the switch and your laptop for further review.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus 7150 can’t fix

RRocha2 — Thu, 08 May 2025 20:36:40 GMT

All done!!! I appreciate your help. I kept hitting the reset bottom that caused the recovery program to continue! Soooo happy!

Re: Ruckus 7150 can’t fix

RRocha2 — Thu, 08 May 2025 21:07:19 GMT

I was able to recover and get the router fixed!! Thank you for all your help.. I’m soooo happy

Re: Ruckus 7150 can’t fix

RRocha2 — Thu, 08 May 2025 21:28:00 GMT

Awesome! I was able to reboot! Thank you for all your help..

Re: Ruckus 7150 can’t fix

pinky_ruckus — Fri, 09 May 2025 13:12:07 GMT

Hello @RRocha2 ,

Thank you for sharing the response.

We are glad to know that the issue is resolved.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.