topic Re: Trouble logging on my unleash app in RUCKUS Support for Lennar Homes

Trouble logging on my unleash app

Famous1 — Sun, 27 Apr 2025 20:03:20 GMT

I haven’t logged on my unleash app in a while and now it’s telling me I’m not connected to unleash network

Re: Trouble logging on my unleash app

pinky_ruckus — Mon, 28 Apr 2025 14:24:38 GMT

Hello @Famous1,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to login to the Unleashed app.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

To assist you further, I would require few configurations from your Switch.

Please follow the below steps and help us with the queries,

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2) Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Trouble logging on my unleash app

Famous1 — Mon, 28 Apr 2025 22:39:53 GMT

Omg! This is so technical. Can you call me instead

Re: Trouble logging on my unleash app

Famous1 — Mon, 28 Apr 2025 16:11:43 GMT

So I did it and I’m at the part that says switch

Re: Trouble logging on my unleash app

Famous1 — Mon, 28 Apr 2025 16:30:20 GMT

Hello so I was able to reach as far as doing all the commands

Re: Trouble logging on my unleash app

Famous1 — Mon, 28 Apr 2025 22:39:23 GMT

Re: Trouble logging on my unleash app

pinky_ruckus — Mon, 28 Apr 2025 16:33:31 GMT

Hi @Famous1 ,

Thank you for the response.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Trouble logging on my unleash app

Famous1 — Mon, 28 Apr 2025 16:54:38 GMT

For reason I cannot pull up the log in page even though I know the IP address for the SWITCH

Re: Trouble logging on my unleash app

pinky_ruckus — Mon, 28 Apr 2025 17:24:46 GMT

Hello @Famous1 ,

Thank you for the reason.

You will need to login to the browser using the IP address of the Access point, and not the Switch.

Please check the IP Addresses from the IP scan results, by the name of Ruckus Wireless or Ruckus-Unleashed to confirm the IP address of the Unleashed Access Points.

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Trouble logging on my unleash app

Famous1 — Mon, 28 Apr 2025 22:36:24 GMT

So where do I put the IP address info because I can’t get to the sign on page at all

Re: Trouble logging on my unleash app

Famous1 — Mon, 28 Apr 2025 22:37:28 GMT

I know the IP address and I have a Mac laptop

Re: Trouble logging on my unleash app

pinky_ruckus — Tue, 29 Apr 2025 13:38:55 GMT

Hello @Famous1 ,

Thank you for the response.

I understand that you are having the IP address of the Access point.

You may please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Access point IP Address OR https://unleashed.ruckuswireless.com/.

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you see the dashboard, please try to use the default combination credentials as mentioned below to login to the Access points using the browser.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Trouble logging on my unleash app

pinky_ruckus — Thu, 01 May 2025 16:30:25 GMT

Hello @Famous1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Trouble logging on my unleash app

Famous1 — Thu, 01 May 2025 17:09:48 GMT

Pinky, I’m still not able to login with the credentials you sent me. None of them worked. With “admin” being the username and all the other list passwords. None of them worked!

Re: Trouble logging on my unleash app

pinky_ruckus — Thu, 01 May 2025 18:34:50 GMT

Hello @Famous1 ,

Thank you for the response.

From the response, I understand that you are unable to login to the Unleashed dashboard using the credentials I have shared in the previous post.

For us to assist you further, could you please share the screenshot of the Unleashed dashboard where you are getting error ?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Trouble logging on my unleash app

pinky_ruckus — Tue, 06 May 2025 13:21:04 GMT

Hello @Famous1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Trouble logging on my unleash app

Famous1 — Wed, 07 May 2025 19:27:04 GMT

Still not working

Re: Trouble logging on my unleash app

Famous1 — Wed, 30 Jul 2025 01:43:25 GMT

this is what popped up after I typed in the website you gave me. I’m using a Mac Laptop

Re: Trouble logging on my unleash app

pinky_ruckus — Wed, 07 May 2025 20:08:56 GMT

Hello @Famous1 ,

Thank you for your response.

Kindly proceed by clicking on "Show Details" and continue, as this is expected behavior and safe to proceed.

After proceeding, you will be prompted to enter your username and password.
Please use the password combinations provided in the previous post.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Trouble logging on my unleash app

Famous1 — Thu, 08 May 2025 02:04:39 GMT

Didn’t work