topic Re: Network is down in RUCKUS Support for Lennar Homes

Re: Network is down

alniebles — Mon, 05 May 2025 15:10:51 GMT

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue? (Yes, working since 2018 when we purchased the home.) (No power outage)

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports) - (Yes, 2 green lights and 3 amber lights, see attached pics of my switch) (Also attached pics of my Ruckus access point which has no lights on and seems to have no connection or power)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. (See attached)

Re: Network is down

alniebles — Mon, 05 May 2025 15:13:15 GMT

My apologies, corrección on the lights question, (Yes, actually 3 on not 2 green lights and 3 amber lights, see attached pics of my switch)

Re: Network is down

alniebles — Mon, 05 May 2025 15:16:59 GMT

As I was looking for old emails to follow up with I realized that I had received an error message when i emailed you back last year. See message below:

Address not found

Your message wasn't delivered to Ruckus-Community-No-Reply@mailer.ruckuswireless.com because the domain mailer.ruckuswireless.comcouldn't be found. Check for typos or unnecessary spaces and try again.

Please help me move this along ASAP and let me know if anything g else is needed.

All the best,

Alvaro

Re: Network is down

Imran_ruckus — Mon, 05 May 2025 16:27:39 GMT

Hi @alniebles

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Setup.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

From one of the pictures you shared, it appears that the LED status on your RUCKUS ICX-7150-C12P switch is normal. However, it's possible that the PoE (Power over Ethernet) ports on the switch are currently disabled, which may be why your Access Points are not powering on.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for steps to check and resolve this issue:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

If you need assistance at any point during the process or have any questions, please don’t hesitate to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
Ruckus | Lennar Home Community Support

Re: Network is down

Imran_ruckus — Wed, 07 May 2025 12:31:01 GMT

Hi @alniebles

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Network is down

Imran_ruckus — Fri, 09 May 2025 12:31:38 GMT

Hi @alniebles

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Network is down

Imran_ruckus — Mon, 12 May 2025 12:50:19 GMT

Hi @alniebles

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Network is down

alniebles — Tue, 13 May 2025 14:28:19 GMT

I can’t figure out how to enable and repower the PoE (Power over Ethernet) ports on the switch are currently disabled, is there a number I can call and be walked through the process?

Re: Network is down

alniebles — Wed, 14 May 2025 12:48:31 GMT

Good morning, I sent this reply on the 13th and have not heard back, see message below.

alniebles

New Contributor

In response to Imran_ruckus

‎05-13-2025 07:24 AM - edited ‎05-13-202507:28 AM

I can’t figure out how to enable and repower the PoE (Power over Ethernet) ports on the switch are currently disabled, is there a number I can call and be walked through the process?

Re: Network is down

Imran_ruckus — Wed, 14 May 2025 15:08:31 GMT

Hi @alniebles

Greetings!

Thank you for your response.

Kindly refer to my previous message in this thread, where I’ve outlined the recommended troubleshooting steps. Please follow those steps and let me know if you encounter any difficulties along the way.

For your convenience, here is the direct link to the post:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Network-is-down/m-p/105363#M26892

I look forward to your update.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
Ruckus | Lennar Home Community Support

Re: Network is down

alniebles — Wed, 14 May 2025 15:42:35 GMT

Every time I click on the link it brings me back to the community.ruckuswireless.com page to our conversation and not to any helpful steps. Is there a way we can set up a date and time in order for us to connect over the phone and review this and get it resolved?

Re: Network is down

Imran_ruckus — Wed, 14 May 2025 15:52:53 GMT

Hi @alniebles

Thank you for your response.

Please refer to the link below for detailed information:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support