topic Re: wifi access points not working well in RUCKUS Support for Lennar Homes

wifi access points not working well

lltommyboyll — Mon, 28 Apr 2025 22:26:10 GMT

How do I check if my wifi access points are working properly? My mbps when connected to the wifi is really low and the internet company said the issue is coming from my access points.

Also how do I login to my ruckus router?

Re: wifi access points not working well

pinky_ruckus — Tue, 29 Apr 2025 13:58:57 GMT

Hello @lltommyboyll ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and having slow speed issues.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing the issue?

2) Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: wifi access points not working well

pinky_ruckus — Tue, 06 May 2025 13:24:18 GMT

Hello @lltommyboyll ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: wifi access points not working well

pinky_ruckus — Thu, 08 May 2025 13:36:03 GMT

Hello @lltommyboyll ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: wifi access points not working well

pinky_ruckus — Mon, 12 May 2025 13:44:56 GMT

Hi @lltommyboyll ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community