topic Re: Access points arent working in RUCKUS Support for Lennar Homes

Access points arent working

BenjaminFay — Mon, 05 May 2025 19:04:23 GMT

Access points arent working and so the internet cannot be accessed throughout the whole house. We use ziply fiber as out internet provider. We need someone who is with ruckus not ziply fiber to come take a look and fix the issue. How can we contact someone??

Re: Access points arent working

BenjaminFay — Mon, 05 May 2025 19:06:45 GMT

Too add to this. We just moved in the house recently and the ruckus access points were never set up when we got here so we need to have them set up

Re: Access points arent working

Imran_ruckus — Mon, 05 May 2025 19:42:59 GMT

Hi @BenjaminFay

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up RUCKUS devices in your recently moved Lennar Homes.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on Device connectivity setup and Configuration Guidelines.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please check, connect, and configure the devices as per the above guidelines and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Access points arent working

Imran_ruckus — Wed, 07 May 2025 12:33:55 GMT

Hi @BenjaminFay

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Access points arent working

Imran_ruckus — Fri, 09 May 2025 12:32:17 GMT

Hi @BenjaminFay

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Access points arent working

Imran_ruckus — Mon, 12 May 2025 12:51:32 GMT

Hi @BenjaminFay

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community