topic Unable to Update to 8095r get Info: Device Key or Cert file is not available in RUCKUS Support for Lennar Homes

Unable to Update to 8095r get Info: Device Key or Cert file is not available

Khizza83 — Mon, 05 May 2025 19:06:36 GMT

Unable to Update to 8095r get Info: Device Key or Cert file is not available when going through copy disk0 flash
Currently at Version:08.0.95gT211 (SPS08095g.bin)

Re: Unable to Update to 8095r get Info: Device Key or Cert file is not available

Khizza83 — Mon, 05 May 2025 19:07:50 GMT

Re: Unable to Update to 8095r get Info: Device Key or Cert file is not available

Imran_ruckus — Mon, 05 May 2025 20:02:36 GMT

Hi @Khizza83

Greetings!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this is a RUCKUS setup in a Lennar Home?

If so, we recommend keeping the switch on the 08.0.95g firmware version, as it is the preferred and validated version for Lennar Home deployments.

However, if you would like to proceed with the 08.0.95r version, please share the output of the following commands:
enable

show version

show flash

dm verify-device-certs

Additionally, could you let us know if you're currently facing any issues that prompted the attempt to upgrade?

Your confirmation will help us guide you more effectively.

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to Update to 8095r get Info: Device Key or Cert file is not available

Khizza83 — Mon, 05 May 2025 19:59:38 GMT

Yes it is setup in a Lennar home.

I can provide you with the command prompt information later.

The reason for the upgrade was for "NO Power on Access Points and ICX-7150-C12P Switch with GREEN lights on SYST & PWR and PoE disabled" issue.

When I went to download the update saw a newer version so figure that should be done as well.

Would the 08.0.95r update be needed in the future?

Re: Unable to Update to 8095r get Info: Device Key or Cert file is not available

Imran_ruckus — Mon, 05 May 2025 20:11:01 GMT

Hi @Khizza83

Thank you for your response and the update.

You may upgrade to 08.0.95r; however, please note that for Lennar Home users, the 08.0.95g version is the stable and recommended firmware.

For the PoE issue, you can fix it in the PoE Knowledge Base article process.

If you have any questions or need further assistance, feel free to reach out.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to Update to 8095r get Info: Device Key or Cert file is not available

Khizza83 — Mon, 05 May 2025 20:15:14 GMT

Okay. I will stay with the 08.0.95g.

Since the update though Telnet on Putty no longer works I have to go the SSH route.

And can I change my secondary from 08.0.95r back to 08.0.95g by copying the primary?

Re: Unable to Update to 8095r get Info: Device Key or Cert file is not available

Imran_ruckus — Mon, 05 May 2025 20:27:40 GMT

Hi @Khizza83

Thank you for your response.

Yes, you can upgrade the secondary partition to 08.0.95r using the SSH option. Later, if needed, you can revert it back to 08.0.95g by copying the image from the primary partition using the command - 'copy flash flash secondary'

If you have any questions or need assistance with the process, please feel free to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to Update to 8095r get Info: Device Key or Cert file is not available

Imran_ruckus — Thu, 08 May 2025 13:05:29 GMT

Hi @Khizza83

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status. Please do let me know if you need any help.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community