topic Re: Ruckus box not working ( no power signal) in RUCKUS Support for Lennar Homes

Ruckus box not working ( no power signal)

Panirajh04 — Wed, 30 Apr 2025 17:11:23 GMT

we had power outage in the morning, post that I am not Gettig any power in the Ruckus box

I tried unplugging the power, not change . any solution greatly appreciated

Re: Ruckus box not working ( no power signal)

Imran_ruckus — Wed, 30 Apr 2025 18:19:44 GMT

Hi @Panirajh04

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS setup is not working after a Power Outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above query, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus box not working ( no power signal)

Panirajh04 — Wed, 30 Apr 2025 19:30:55 GMT

HI Imran

Attached the photoi can see two light , one orange and greenthere is no light or signal on this

Re: Ruckus box not working ( no power signal)

Imran_ruckus — Wed, 30 Apr 2025 19:39:46 GMT

Hi @Panirajh04

Thank you for your response and for providing the information.

Based on your description, the Orange/Amber SYST LED on your RUCKUS ICX-7150-C12P switch indicates that the device is stuck in boot mode.

To resolve this issue, please refer to the following RUCKUS Lennar Support Knowledge Base article, which provides step-by-step instructions:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

If you need any assistance while following the guide, feel free to reach out. I’ll be happy to help.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus box not working ( no power signal)

Panirajh04 — Thu, 01 May 2025 23:31:06 GMT

HI Imran

I have gone through in detail, restart did not work for me

I went through other option, i could not find any files in the repository mentioned in the link, do we have any other resources

Re: Ruckus box not working ( no power signal)

Imran_ruckus — Fri, 02 May 2025 12:41:57 GMT

Hi @Panirajh04

Greetings!

Thank you for your response and the update.

As discussed, please attempt the reset process multiple times using a paper clip, following the provided instructions carefully.

If the reset is unsuccessful, the next step would be to proceed with a software recovery of the switch. If you’ve already started this process, kindly let me know which step you are encountering difficulties with, and share relevant screenshots for further assistance.

Please don’t hesitate to reach out if you have any questions or need additional support.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community Support

Re: Ruckus box not working ( no power signal)

Panirajh04 — Sat, 03 May 2025 02:10:19 GMT

Hi Imran

I have attempted the reset process multiple times using a paper clip , all the lights blink and goes off. i tried more than 10 times but the same result

i started going through software recovery of the switch, when I went to repository for downloading the software, nothing is available in the link

TFTP 64 not available in the link provided below https://bitbucket.org/phjounin/tftpd64/downloads/

Also, could not be able to find 8090K file in the download, nearest file available is 8095 (ICX7150>downloads>choose the code>I will choose 08090k)

can you help to share those two files

Re: Ruckus box not working ( no power signal)

Panirajh04 — Sat, 03 May 2025 02:14:40 GMT

can you please share these two files, I will try for next steps

For Boot: mnz10115.bin

For Image: SPS08090k.bin

Re: Ruckus box not working ( no power signal)

Imran_ruckus — Mon, 05 May 2025 12:39:57 GMT

Hi @Panirajh04

Greetings!

Thank you for your response and the update.

I sincerely apologize for any inconvenience caused.

Please use the Google Drive link below to download the TFTP64 application along with the requested Software Recovery patches:

https://drive.google.com/drive/folders/1bi2LOVqXDZvv_SU188gEc5_vwTt4jhfD

If you need any assistance during the process, feel free to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
Ruckus | Lennar Home Community Support

Re: Ruckus box not working ( no power signal)

Imran_ruckus — Wed, 07 May 2025 12:22:23 GMT

Hi @Panirajh04

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus box not working ( no power signal)

Panirajh04 — Wed, 07 May 2025 22:50:26 GMT

HI Imran

Thanks for the files, I followed as per the instruction provided

i am not able to get com3 on the device manager

I am seeing Standard serial over Bluetooth link (COM3)

i opened putty and entered COM3, putty has opened not able to edit anything in the putty

Can you help on this

Re: Ruckus box not working ( no power signal)

Imran_ruckus — Thu, 08 May 2025 12:46:36 GMT

Hi @Panirajh04

Greetings!

Thank you for the response and the update.

Please note that the COM port does not have to be COM3 specifically; it can be any available COM port. However, it should be the one labeled with 'Silicon Labs' as the device name.

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus box not working ( no power signal)

Panirajh04 — Sat, 10 May 2025 19:52:11 GMT

HI Imran

I followed the above steps, installed the downloads as instructed above

still I could not find the Silicon Labs COM files

Re: Ruckus box not working ( no power signal)

Imran_ruckus — Mon, 12 May 2025 12:23:45 GMT

Hi @Panirajh04

Greetings!!!

Thank you for the response and the update.

Could you please share a picture showing the Software Recovery cable connections between the RUCKUS ICX-7150-C12P Switch and the Laptop?

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus box not working ( no power signal)

Panirajh04 — Tue, 13 May 2025 00:46:27 GMT

HI Imran

Attached the photo for reference

white and black cable

Re: Ruckus box not working ( no power signal)

Imran_ruckus — Tue, 13 May 2025 13:00:20 GMT

Hi @Panirajh04

Greetings, and thank you for your response and the update.

Upon reviewing the image you shared, I noticed that one of the Software Recovery cables is connected to an incorrect port. Kindly reconnect the cable to the correct port as shown in the screenshot below, then restart the laptop and retry the recovery process.

Please let me know the outcome after trying this.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus box not working ( no power signal)

Panirajh04 — Wed, 14 May 2025 02:37:48 GMT

I reconnected the cable as shown in the picture, restarted and tried again

no changes

Re: Ruckus box not working ( no power signal)

Imran_ruckus — Wed, 14 May 2025 15:02:52 GMT

Hi @Panirajh04

Thank you for sharing the detailed information.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in boot mode and you tried the recommended troubleshooting steps with no luck in getting it fixed.

Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch is currently stuck in boot mode. You have followed the recommended troubleshooting steps, such as resetting with a paper clip and performing a Software Recovery. However, the issue persists.

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat. Copy and share the link from the post (URL), and paste it into the chat when prompted to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the picture below, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus box not working ( no power signal)

Panirajh04 — Tue, 20 May 2025 19:57:08 GMT

HI Imran

I received new box , are there any instruction to be followed before change to new box

Re: Ruckus box not working ( no power signal)

pinky_ruckus — Tue, 20 May 2025 20:04:01 GMT

Hello @Panirajh04 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received a replacement Switch and need assistance in setting up your system.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community