topic Re: No light in RUCKUS Support for Lennar Homes

No light

Adelaide — Thu, 01 May 2025 23:40:47 GMT

How can I send the pictures

Re: No light

Adelaide — Thu, 01 May 2025 23:44:03 GMT

Re: No light

Adelaide — Fri, 02 May 2025 17:24:38 GMT

Ok so it seems there is no power running through my power point unit. My question is how are we going to solve this problem.?

pls advise

Re: No light

Imran_ruckus — Mon, 05 May 2025 13:26:41 GMT

Hi @Adelaide

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please let me know the current LED status on your RUCKUS ICX-7150-C12P switch? Specifically, do you see a Green LED on both the PWR (Power) and SYST (System) indicators?

Your confirmation will help us proceed with the appropriate troubleshooting steps.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
Ruckus | Lennar Home Community Support

Re: No light

Imran_ruckus — Wed, 07 May 2025 12:30:14 GMT

Hi @Adelaide

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the information requested in the last post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: No light

Imran_ruckus — Fri, 09 May 2025 12:30:53 GMT

Hi @Adelaide

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community