topic Re: Account login in RUCKUS Support for Lennar Homes

Account login

Kattepillar — Thu, 01 May 2025 17:43:24 GMT

Hello, I am having problems logging into my account. I use to do it with the app, but it’s no longer supported. I tried moving my acct to CAM, not sure what that is, but now I can’t log into anything before I enter an unleashed ID, which I do not have.Can someone please help?

Re: Account login

pinky_ruckus — Thu, 01 May 2025 18:58:13 GMT

Hello @Kattepillar ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are unable to login to the account using the app.

Could you please confirm if you are looking to login to the Unleashed Ruckus account through app?

Please share the screenshot of the error message or the point where you are getting stuck.

I would request you to please login to your Unleashed system on a web browser using the Master AP IP Address or https://unleashed.ruckuswireless.com/ .

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Account login

pinky_ruckus — Tue, 06 May 2025 13:30:58 GMT

Hello @Kattepillar ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Account login

pinky_ruckus — Thu, 08 May 2025 13:41:13 GMT

Hello @Kattepillar ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Account login

pinky_ruckus — Mon, 12 May 2025 14:58:22 GMT

Hi @Kattepillar

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community