topic Re: Switch and access point issues in RUCKUS Support for Lennar Homes

Switch and access point issues

SteveO4 — Sat, 26 Apr 2025 11:34:26 GMT

I am not sure if my access point or switch is working correctly, how do I go about this ?

Re: Switch and access point issues

pinky_ruckus — Mon, 28 Apr 2025 13:50:46 GMT

Hi @SteveO4.

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working.

We would request you to please brief out the issues you face with your Ruckus setup.

Also, could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing this issue?

2)On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Switch and access point issues

pinky_ruckus — Wed, 30 Apr 2025 13:56:52 GMT

Hello @SteveO4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch and access point issues

SteveO4 — Thu, 01 May 2025 01:14:25 GMT

I got it, thank you!

2 questions why doesn’t 5G pops on when I site my WiFi name? Also how many devices can be on one Access point ?

Re: Switch and access point issues

pinky_ruckus — Thu, 01 May 2025 14:23:05 GMT

Hello @SteveO4 ,

Thank you for the response.

I understand that you are not seeing 5G option when you check the Wi-fi name.

To ensure your connected devices use the 5GHz band instead of 2.4GHz, you may need to create a new WLAN from the Unleashed system and need to adjust the device's settings under Radio Control option and choose 5G only option under the Enable WLAN On.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to create new Wi-Fi network with enabled 5G option.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wireless-LAN-WLAN-Service-Set/ta-p/101742

In regards to your question regarding the number of devices connected, you may check the devices connected in the "Unleashed dashboard:

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Switch and access point issues

SteveO4 — Fri, 02 May 2025 17:04:39 GMT

I see it on the app. But i don’t see it when I go on my phone setting to my WiFi. It only says Unleash access point vs seeing Unleash access point 2G and Unleash access point 5G on my phone when I’m looking for the WiFi

Re: Switch and access point issues

SteveO4 — Fri, 02 May 2025 17:05:34 GMT

And I’m asking how many devices I can connect at one time on my AP?

Re: Switch and access point issues

Imran_ruckus — Fri, 02 May 2025 20:24:42 GMT

Hi @SteveO4

Greetings!

Thank you for the response.

Checking the Client details in the Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

To address your other query, the RUCKUS R510 Access Point is designed for medium-density environments and supports a substantial number of simultaneous client connections.

Maximum Client Capacity of RUCKUS R510:

Recommended maximum: 100 clients per AP (for optimal performance)
Theoretical maximum: 512 clients

However, performance degrades significantly as you approach the upper limit. Ruckus generally recommends keeping client counts below 100 per R510 for stable performance, especially for environments needing high throughput (e.g., video streaming, conferencing).

Factors That Impact Actual Capacity:

Type of clients (smartphones vs laptops)
Application usage (email vs video)
Band steering and load balancing
Network infrastructure and backhaul bandwidth

I hope this helps you.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch and access point issues

pinky_ruckus — Tue, 06 May 2025 13:22:44 GMT

Hello @SteveO4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch and access point issues

pinky_ruckus — Thu, 08 May 2025 13:34:28 GMT

Hello @SteveO4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch and access point issues

pinky_ruckus — Fri, 09 May 2025 13:57:06 GMT

Hi @SteveO4 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community