topic Replaced Ruckus Equipment No Internet Connection in RUCKUS Support for Lennar Homes

Replaced Ruckus Equipment No Internet Connection

rachitad1213 — Wed, 30 Apr 2025 15:37:43 GMT

I received my new equipment but still can not connect to the internet. All the lights are green.

Re: Replaced Ruckus Equipment No Internet Connection

pinky_ruckus — Wed, 30 Apr 2025 15:57:22 GMT

Hello @rachitad1213 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received a replacement Switch and the devices are not getting connected.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Replaced Ruckus Equipment No Internet Connection

pinky_ruckus — Tue, 06 May 2025 13:28:52 GMT

Hello @rachitad1213 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Replaced Ruckus Equipment No Internet Connection

rachitad1213 — Tue, 06 May 2025 13:42:27 GMT

Issue has been resolved thanks!

Re: Replaced Ruckus Equipment No Internet Connection

pinky_ruckus — Tue, 06 May 2025 14:00:10 GMT

Hello @rachitad1213 ,

Thank you for sharing the response.

We are glad to know that the issue is resolved.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.