topic Re: Can't Access Switch in RUCKUS Support for Lennar Homes

Can't Access Switch

jharr11 — Fri, 25 Apr 2025 15:00:21 GMT

While attempting some troubleshooting with my internet I turned off the WLAN, so now I cannot use the app. I tried logging in to the switch using the IP address and none of the default passwords that Lennar uses worked.

I have attempted several times to reset the switch by unplugging it, holding the reset button and plugging it back in. The last time I did it the amber lights flashed for at least 10 minutes but I'm still not able to login. None of the default login information has worked for me.

-John

Re: Can't Access Switch

pinky_ruckus — Fri, 25 Apr 2025 16:03:59 GMT

Hello @jharr11 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to login to the app using the default passwords.

Also, you have tried to reset the Switch by holding the reset button.

Could you please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Can't Access Switch

jharr11 — Fri, 25 Apr 2025 17:42:35 GMT

Just holding down the reset button while the switch is on does nothing.

I just reset it again doing the power cycle and the amber lights have been flashing for over 20 minutes. What should I do?

Re: Can't Access Switch

jharr11 — Fri, 25 Apr 2025 18:56:01 GMT

I pressed the mode button and now the lights look normal, but I still cannot login.

Re: Can't Access Switch

pinky_ruckus — Fri, 25 Apr 2025 19:04:23 GMT

Hello @jharr11 ,

Thank you for sharing the response and the pictures.

Before we can help, we need to check few configurations on the Switch.

Please follow the below steps and help us with the queries,

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2) Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Can't Access Switch

jharr11 — Fri, 25 Apr 2025 19:36:19 GMT

Is CLI the only way in? I ask because this is a work computer and I can't install software on it.

As I said earlier, I know the IP, I just don't know the login info.

Re: Can't Access Switch

pinky_ruckus — Fri, 25 Apr 2025 20:23:59 GMT

Hello @jharr11 ,

Thank you for the response.

I understand that you are looking for the Switch credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

If this doesn't work, please use a personal laptop and try accessing CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Can't Access Switch

jharr11 — Fri, 25 Apr 2025 22:05:37 GMT

Hello. Below is what is shown in CLI.

Re: Can't Access Switch

pinky_ruckus — Mon, 28 Apr 2025 16:09:38 GMT

Hello @jharr11 ,

Thank you for sharing the screenshots.

I understand that you are unable to login to the app.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Can't Access Switch

pinky_ruckus — Wed, 30 Apr 2025 13:54:45 GMT

Hello @jharr11 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Can't Access Switch

pinky_ruckus — Thu, 01 May 2025 16:28:50 GMT

Hello @jharr11 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Can't Access Switch

pinky_ruckus — Tue, 06 May 2025 13:17:19 GMT

Hi @jharr11,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community