topic Re: Cannot login access point IP address to upgrade firmware via app or PC. in RUCKUS Support for Lennar Homes

Cannot login access point IP address to upgrade firmware via app or PC.

Vind24 — Sat, 12 Apr 2025 16:26:36 GMT

Need guidance on accessing ruckus access point IP address to check and upgrade firmware.

Re: Cannot login access point IP address to upgrade firmware via app or PC.

Imran_ruckus — Mon, 14 Apr 2025 12:51:39 GMT

Hi @Vind24

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in upgrading your RUCKUS devices to a recommended version.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To identify the current IP address assigned to your RUCKUS devices by your local router. You can use an IP scanner tool to easily locate the IP address on your network. Here is a guide on how to perform this using the IP Scanner free application:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Could you please let me know if you are trying to upgrade the RUCKUS Switch or Access Points?

However, please refer to the below RUCKUS Lennar Knowledge Base self-help articles on Upgrading RUCKUS Switch and Access Points.

Switch:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Access Points:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

I hope this helps.

Additionally, could you please let me know your Switch’s current version?

Please help me with the requested queries and let me know if you have any other queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot login access point IP address to upgrade firmware via app or PC.

Vind24 — Mon, 14 Apr 2025 21:28:55 GMT

Hi,

Thanks for the response. I am trying to access the webpage to check if my switch and access points need a firmware update, as I have been having spotty internet connection for the past few weeks. I was not able to pull up the webpage at all the last time with the IP address. I am currently at home and will attempt at performing the steps you outlined.

Thank you.

Re: Cannot login access point IP address to upgrade firmware via app or PC.

Vind24 — Mon, 14 Apr 2025 22:06:28 GMT

Current version on the switch SPS08090j. I tried to login to the IP address for the Switch and it asked me for login credentials. I put in the same credentials to login to the access points and it did not work. Not sure how to get credentials for switch access. Can we move this conversation to a private forum.

Re: Cannot login access point IP address to upgrade firmware via app or PC.

Vind24 — Mon, 14 Apr 2025 22:08:02 GMT

The access points are up to date with version 200.15.6.212.20. Need assistance on login to the switch.

Re: Cannot login access point IP address to upgrade firmware via app or PC.

Imran_ruckus — Tue, 15 Apr 2025 12:31:35 GMT

Hi @Vind24

Greetings!!!
Thank you for the response and the update.

The Switch version you mentioned (SPS08090j) is also the latest UFI version and should function as expected.

Please try accessing the Switch through a web browser using the default login credentials provided below:

Username: super
Password: sp-admin

If these credentials do not work, you may also try the following alternative default combinations mentioned in the screenshot:

Please let me know how it goes.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot login access point IP address to upgrade firmware via app or PC.

Imran_ruckus — Wed, 16 Apr 2025 12:35:40 GMT

Hi @Vind24

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot login access point IP address to upgrade firmware via app or PC.

Vind24 — Wed, 16 Apr 2025 13:07:17 GMT

I will give it a try this evening when I return. Suggest to keep it open. Since this is a public forum. Is there a way to change the username and password after I login to the switch?

Re: Cannot login access point IP address to upgrade firmware via app or PC.

Imran_ruckus — Wed, 16 Apr 2025 13:46:24 GMT

Hi @Vind24

Thank you for the response.

We can change/reset the Switch username/password.

Please let me know if you can log in once you try.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot login access point IP address to upgrade firmware via app or PC.

Vind24 — Sat, 19 Apr 2025 19:28:16 GMT

Hi @Imran, None of the passwords for the switch worked.

Re: Cannot login access point IP address to upgrade firmware via app or PC.

Imran_ruckus — Mon, 21 Apr 2025 12:43:41 GMT

Hi @Vind24

Greetings!

Thank you for your response and the update.

Could you please confirm if you are able to access the Switch Dashboard via a web browser? You should see a screen similar to the example below, which will help verify that the IP address corresponds to the Switch.

Additionally, please try accessing the Command Line Interface (CLI) using Telnet, as outlined in the following RUCKUS Lennar Knowledge Base self-help article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

Telnet – Port 23

Kindly provide an update based on the above steps and let me know how it goes.

Thank you again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot login access point IP address to upgrade firmware via app or PC.

Imran_ruckus — Wed, 23 Apr 2025 12:37:00 GMT

Hi @Vind24

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot login access point IP address to upgrade firmware via app or PC.

Imran_ruckus — Fri, 25 Apr 2025 12:41:55 GMT

Hi @Vind24

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot login access point IP address to upgrade firmware via app or PC.

Imran_ruckus — Mon, 28 Apr 2025 12:20:29 GMT

Hi @Vind24

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community