topic Re: No power in RUCKUS Support for Lennar Homes

No power

Adelaide — Mon, 14 Apr 2025 00:34:03 GMT

Hi after going through the process and troubleshooting nothing is working. I went ahead and get an IT technician expat still nothing. It been 16 days now . What next.

Thanks Adelaide

Re: No power

Imran_ruckus — Mon, 14 Apr 2025 12:55:14 GMT

Hi @Adelaide

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS devices have no power.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Could you please let me know what devices are with no light, RUCKUS ICX-7150-C12P Switch or RUCKUS Access Points?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: No power

Imran_ruckus — Wed, 16 Apr 2025 12:29:26 GMT

Hi @Adelaide
Greetings!

I see in another post you shared the Pictures. Based on the images, it appears that your RUCKUS ICX-7150-C12P switch is currently stuck in boot mode, as indicated by the amber/orange LED on the "SYST" light.

To help resolve this issue, please refer to the following RUCKUS Lennar Knowledge Base article, which provides detailed self-help steps:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

If you require any assistance while following the steps in the article, feel free to reach out I’ll be glad to guide you through the process.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: No power

Adelaide — Wed, 16 Apr 2025 21:01:21 GMT

The switch box have light but green light is not on the

Re: No power

Imran_ruckus — Wed, 16 Apr 2025 21:10:57 GMT

Hi @Adelaide

Thank you for the response.

Could you please provide another clear Picture of your RUCKUS ICX-7150-C12P Switch showing light status and cable connections?
Please log in to your RUCKUS Account before uploading these photos/screenshots.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power

Imran_ruckus — Mon, 21 Apr 2025 12:57:41 GMT

Hi @Adelaide

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: No power

Adelaide — Wed, 23 Apr 2025 02:08:59 GMT

Re: No power

Imran_ruckus — Wed, 23 Apr 2025 12:24:52 GMT

Hi @Adelaide

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope you're doing well.

I noticed that you've submitted another post regarding this issue on the Lennar Forum. To avoid duplication and ensure a streamlined resolution, we kindly ask that you continue the conversation on that thread. You can access it using the link below:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/No-connection/m-p/104358#M4699

Our Engineer, Pinky, will be assisting you further on that post.

Thank you for your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community Support