topic Re: No connection in RUCKUS Support for Lennar Homes

No connection

Adelaide — Thu, 10 Apr 2025 23:48:04 GMT

Re: No connection

pinky_ruckus — Fri, 11 Apr 2025 13:34:42 GMT

Hi @Adelaide,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Access points are not turning on.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing this issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No connection

pinky_ruckus — Wed, 16 Apr 2025 15:18:32 GMT

Hello @Adelaide ,

Thank you for the response.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing this issue?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No connection

Adelaide — Wed, 16 Apr 2025 21:30:12 GMT

Re: No connection

Adelaide — Wed, 16 Apr 2025 21:35:54 GMT

1. No light on

2. Is 1 light on the switch box

3 . nothing else

Re: No connection

Adelaide — Wed, 16 Apr 2025 21:36:34 GMT

2 green light

Re: No connection

pinky_ruckus — Wed, 16 Apr 2025 21:54:05 GMT

Hello @Adelaide ,

Thank you for the response.

From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No connection

pinky_ruckus — Fri, 18 Apr 2025 13:37:44 GMT

Hello @Adelaide ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No connection

pinky_ruckus — Mon, 21 Apr 2025 13:38:14 GMT

Hello @Adelaide ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No connection

Adelaide — Tue, 22 Apr 2025 19:22:22 GMT

I have rest my unit . Still no connection. I need Virtual help..

Re: No connection

pinky_ruckus — Tue, 22 Apr 2025 20:23:11 GMT

Hello @Adelaide ,

Thank you for the response.

I understand that your Ruckus unit is not working even after the ISP cable is moved to one of the 12 ports.

On the Switch, could you please let us know which lights are on (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: No connection

Adelaide — Tue, 22 Apr 2025 21:57:31 GMT

Is 2 green light and one yellow light

Re: No connection

pinky_ruckus — Fri, 25 Apr 2025 13:21:48 GMT

Hello @Adelaide ,

Thank you for the response.

For us to assist you further, could you please let us know which lights are on on the Switch. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: No connection

pinky_ruckus — Mon, 28 Apr 2025 15:03:44 GMT

Hello @Adelaide ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No connection

pinky_ruckus — Wed, 30 Apr 2025 13:38:47 GMT

Hello @Adelaide ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No connection

pinky_ruckus — Thu, 01 May 2025 14:24:35 GMT

Hi @Adelaide ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community