topic Re: Wireless router not displaying any power in RUCKUS Support for Lennar Homes

Wireless router not displaying any power

visgandhi — Sun, 27 Nov 2022 23:45:22 GMT

Wireless router not displaying any power or lights, need support immediately.

Re: Wireless router not displaying any power

Yarenis — Mon, 28 Nov 2022 16:53:52 GMT

Please confirm what do you mean with wireless router, is the device in your ceiling or the device named ICX7150 Ruckus in your cabinet, you can provide a picture, so we can clarify which of the devices have the issue.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Wireless router not displaying any power

visgandhi — Tue, 29 Nov 2022 17:43:52 GMT

Hi Yarenis,

For some reason i am not able to attach images, is there any way to forward images via direct email pls. Internet suddenly stopped at midnight on 27th Nov, there is no power light on the wireless router on the ceiling. I tried to reset and replug some of the cables in the cabinet but didn't work either. Check power lines as well, there is no plug which has tripped etc.,

Pls help to resolve this at the earliest.

Regards,

Vishal

Re: Wireless router not displaying any power

Yarenis — Tue, 29 Nov 2022 17:59:30 GMT

Hi @visgandhi

OK, you should be able to attach files as well, however please confirm if the box in the cabinet named RUCKUS have the next behavior:

This is the box I mentioned:

Symptoms:

*The Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points).

*Will not have connectivity to the devices connected to the Switch.

*The ISP router will work fine.

*Console access will be the only access available.

*System light will be yellow/orange/Amber.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Wireless router not displaying any power

visgandhi — Tue, 29 Nov 2022 18:16:42 GMT

Re: Wireless router not displaying any power

visgandhi — Tue, 29 Nov 2022 18:17:18 GMT

Re: Wireless router not displaying any power

visgandhi — Tue, 29 Nov 2022 18:18:06 GMT

Re: Wireless router not displaying any power

visgandhi — Tue, 29 Nov 2022 18:19:16 GMT

Have sent three images via separate chat, pls check.

Re: Wireless router not displaying any power

Yarenis — Tue, 29 Nov 2022 18:51:12 GMT

Hi @visgandhi

Thanks for the information, let's do something Let me add the steps to access the Switch via Web GUI, I will let you not how to check the status of the PoE(power over Ethernet) in the Switch ports.

1:Find the Switch IP address(follow Up the next guide, so you can identify the Switch IP address)

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2:Connect your computer to internet by to wring the computer with an Ethernet cable to the ICX 7150 Switch or if you IPS router have Wi-Fi connect your computer to that Wi-Fi.

3:Now you know the Switch IP address, and the computer is online, in my case my IP address is 10.176.192.100, search for that IP address in the URL bar of your Web browser:

Hit login and the credentials must be

User: super

Password: sp-admin

Or test the combination

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

4:Now you gained access to the Switch, let's check the status of the POE, In my example the admin status it's ON for all the ports, this mean that the port are enable for PoE, Please provide the image of yours.

Click on ports on the left > Inline power > Inline power statistics

5:Also provide the General information of your device, and the same sent the image of the results.

Click on monitor on the left > device

6:provide the image of the system logs too.

Click on monitor on the left > System logs

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired