topic Re: Ruckus ICX7150-C12P Won't boot Orange SYST Light in RUCKUS Support for Lennar Homes

Ruckus ICX7150-C12P Won't boot Orange SYST Light

rns34700 — Sat, 19 Apr 2025 19:41:54 GMT

I have read all the posts as to how to fix this issue.

System was working fine for many years until a power outage this weekend.

I have tried the reset and power options many times with no success.

I do not have the ability to connect to the console.

Please contact me with other support options. Again, I dont have the ability to do guide steps that require connection to the console. Need other support options.

Thanks.

Re: Ruckus ICX7150-C12P Won't boot Orange SYST Light

rachitad1213 — Sun, 20 Apr 2025 23:11:57 GMT

I am having the same issue unable to reset have no lights at all.

Re: Ruckus ICX7150-C12P Won't boot Orange SYST Light

Imran_ruckus — Mon, 21 Apr 2025 12:50:46 GMT

Hi @rns34700

Greetings!

Thank you for contacting the RUCKUS Lennar Home Community. I hope you're doing well.

Thank you for the information you’ve shared.

Based on your case description, I understand that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode following a power outage.

Apologies for the inconvenience.

Please note that, effective November 2022, RUCKUS Support for Lennar Home customers is no longer provided via phone, email, or remote sessions. Support is now offered exclusively through this community forum, and assistance is provided on a best-effort basis.

If performing a hard reset using a paper clip is unsuccessful, the next step is to carry out a software recovery on the switch.

No worries, I’m here to guide you through every step of the process.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

If you continue to experience difficulties while following the steps, we recommend seeking assistance from a local technician, as RUCKUS does not provide on-site technical support for Lennar Homes.

Should you need help with the process or encounter any issues during the recovery, please feel free to reach out here, we’re happy to assist.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX7150-C12P Won't boot Orange SYST Light

Kvarrell — Tue, 22 Apr 2025 18:07:37 GMT

I have tried all these steps and still no luck!

Re: Ruckus ICX7150-C12P Won't boot Orange SYST Light

Imran_ruckus — Tue, 22 Apr 2025 18:55:52 GMT

Hi @Kvarrell
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case is raised by @rns34700

Please raise a new post with the detailed description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P Won't boot Orange SYST Light

Imran_ruckus — Wed, 30 Apr 2025 12:22:14 GMT

Hi @rns34700

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX7150-C12P Won't boot Orange SYST Light

rachitad1213 — Wed, 30 Apr 2025 13:29:46 GMT

I received a replacement and the lights have returned to green however unable to connect to network

Re: Ruckus ICX7150-C12P Won't boot Orange SYST Light

Imran_ruckus — Wed, 30 Apr 2025 14:52:19 GMT

Hi @rachitad1213
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case is raised by @rns34700

Please raise a new post with the detailed description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.