topic ICX 7150-c12p not powering on even after reset in RUCKUS Support for Lennar Homes

ICX 7150-c12p not powering on even after reset

charanrajan — Thu, 17 Apr 2025 16:20:41 GMT

The unit not powering on even after multiple reset

Re: ICX 7150-c12p not powering on even after reset

pinky_ruckus — Thu, 17 Apr 2025 17:04:09 GMT

Hi @charanrajan ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Ruckus Switch is not turning on even after multiple resets.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-c12p not powering on even after reset

charanrajan — Thu, 17 Apr 2025 20:30:07 GMT

Hello,

I tried a reset now and I just got lucky. The blinking lights on the switch stopped and turned solid green. It works now. Thanks again for reaching out to support.

Re: ICX 7150-c12p not powering on even after reset

pinky_ruckus — Thu, 17 Apr 2025 20:40:49 GMT

Hello @charanrajan ,

Thank you for the response and the update.

Great!!! Glad to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for any future queries.

Have a great day ahead!!!

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX 7150-c12p not powering on even after reset

jjfleck1 — Fri, 11 Jul 2025 02:05:44 GMT

Pinky,

I am having the exact same issue as @charanrajan. I have tried resetting, another power supply, different outlets and nothing is turning it on. It flashes green once and that is it. I have been in my Lennar home since 2018 and I am starting to read several posts with this same issue. Is it time to replace? Thanks

Re: ICX 7150-c12p not powering on even after reset

charanrajan — Fri, 11 Jul 2025 03:22:31 GMT

Hello Pinky,

the issue is back and I have been resetting multiple times, at least 15 times every day since the last week with no positive results. Can you please look into this asap?

Re: ICX 7150-c12p not powering on even after reset

charanrajan — Fri, 11 Jul 2025 03:24:48 GMT

Hello Pinky,the issue is back and I have been resetting multiple times, at least 15 times every day since the last week with no positive results. Can you please look into this asap?

Re: ICX 7150-c12p not powering on even after reset

Imran_ruckus — Fri, 11 Jul 2025 20:59:42 GMT

Hi @charanrajan and @jjfleck1

Greetings!

Apologies for the inconvenience. As this case is now closed, we kindly request you to raise a new case for any further assistance on RUCKUS Lennar Support

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-c12p not powering on even after reset

Imran_ruckus — Fri, 11 Jul 2025 20:59:54 GMT

Hi @charanrajan and @jjfleck1

Greetings!

Apologies for the inconvenience. As this case is now closed, we kindly request you to raise a new case for any further assistance on RUCKUS Lennar Support

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support