topic Re: ICX7150-C12P Not booting. in RUCKUS Support for Lennar Homes

ICX7150-C12P Not booting.

Jxck — Mon, 14 Apr 2025 18:18:20 GMT

Hello, I have a ICX7150-C12P that will not boot,

Ive tried the tutorials here, https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998
But this does not fix it I've done the reset button multiple times and enter console via serial.

When entering the console I just get this.

Ruckus Wireless Bootloader: 10.1.14T225 (Nov 14 2018 - 23:40:11 -0800)

Booted from partition 1
DRAM: DDR PHY not power up
Sometimes this
DRAM: VDL calibration failed!!! (Timeout)

Re: ICX7150-C12P Not booting.

Imran_ruckus — Mon, 14 Apr 2025 19:56:46 GMT

Hi @Jxck

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please confirm if you are attempting to perform a software recovery on the switch? Additionally, it would be helpful if you could specify the exact point at which you are encountering the error mentioned. If possible, please include any relevant screenshots.

Additionally, kindly share a clear picture showing the software recovery cable connections between the switch and your laptop.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150-C12P Not booting.

Jxck — Tue, 15 Apr 2025 02:58:13 GMT

Yes, I am trying a software recovery, and also tried the multiple resets while plugging in the switch. The switch is stuck with the Amber/Orange light on "SYST" & Green light on "PWR". When booting normally or booting with the reset button held the switch is still stuck trying to boot, as seen below via console/serial. Software recovery is not possible because even the bootloader does not finish loading. I can't give the bootloader commands to setenv or tell it to TFRP the flash for recovery there is never a ICX7150-Boot> prompt for commands. I tried console with a console cable as well as the USB-C serial.

Thank You

Re: ICX7150-C12P Not booting.

Imran_ruckus — Tue, 15 Apr 2025 12:39:17 GMT

Hi @Jxck

Greetings!

Thank you for your response and the update.

It appears that the Ethernet cable has been connected to an alternative console port on the Switch. Essentially, both cables are currently being used for the console connection, but one of them is plugged into an incorrect port on the Switch panel.

Please refer to the screenshot below for the correct port placement. Ensure that the Ethernet cable (with RJ45 connectors on both ends) and the USB-to-Type-C cable are connected as outlined in Steps 2 and 3 of the Software Recovery guide.

Kindly follow the same procedure and perform the software recovery process once again.

Please let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150-C12P Not booting.

Jxck — Tue, 15 Apr 2025 17:25:27 GMT

Thank you I've updated as suggested. It also does not work. The management ethernet interface never gets link, because the switches bootloader even does not finish loading.

Re: ICX7150-C12P Not booting.

Imran_ruckus — Tue, 15 Apr 2025 19:38:04 GMT

Hi @Jxck

Thank you for sharing the detailed information.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in boot mode and you tried the recommended troubleshooting steps with no luck in getting it fixed.

Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch is currently stuck in boot mode. You have followed the recommended troubleshooting steps, such as resetting with a paper clip and performing a Software Recovery. However, it seems that the switch has a corrupted image that cannot be recovered, and the issue persists.

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat. Copy and share the link from the post (URL), and paste it into the chat when prompted to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the picture below, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.