topic Re: Point of access units not lighting in RUCKUS Support for Lennar Homes

Point of access units not lighting

Mike1347 — Tue, 29 Nov 2022 16:57:37 GMT

I have received 2 new points of access units. I’ve plugged them in and I’m still not getting any power indicator lights on the units. Internet, phone, cable all working. Any suggestions?

Re: Point of access units not lighting

Yarenis — Tue, 29 Nov 2022 17:23:12 GMT

Hi @Mike1347

Thanks for the details provided, so to clarify the troubleshooting you have done, the same ports where the other devices that required power are working fine; however, the access points are not?

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Point of access units not lighting

Mike1347 — Tue, 29 Nov 2022 17:34:02 GMT

Should the ports where the Ethernet cables are plugged into at the main Ruckus box have a power indicator light on? They do not, but there is an amber light and a green light on on this box

Re: Point of access units not lighting

Mike1347 — Tue, 29 Nov 2022 17:36:38 GMT

The access points are not showing any power indicator lights on

Re: Point of access units not lighting

Yarenis — Tue, 29 Nov 2022 17:54:52 GMT

Hi @Mike1347

OK, yes the Main Ruckus box(ICX7150 Switch) is the unit that provides power/data, and according to your description this main box may be stuck in boot mode, please confirm if the description I will provide It's how looks that the main box, and if not, please confirm if other devices that required power such a doorbell works fine while are connected to the main box.

ICX7150 Stuck in boot mode:

Symptoms:

*The Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points).

*Will not have connectivity to the devices connected to the Switch.

*The ISP router will work fine.

*Console access will be the only access available.

*System light will be yellow/orange/Amber.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Point of access units not lighting

Mike1347 — Tue, 29 Nov 2022 18:02:51 GMT

We have a Ring doorbell, it works fine. Our router is fine, we have internet,cable tv, and phone service. The lights on the Ruckus box are orange and green

Re: Point of access units not lighting

Yarenis — Tue, 29 Nov 2022 18:08:50 GMT

Hi @Mike1347

Ok, so just to be clear, the doorbell that requires power, and it's connected to the main Ruckus box are orange and green works fine?

Note: please confirm the status of the System light ? It's #3 in the next image.

Document source: https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F9161799.html

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Point of access units not lighting

Mike1347 — Tue, 29 Nov 2022 18:19:36 GMT

No the doorbell does not plug into the Ruckus box. The only lights on the box that are lit are orange and green

Re: Point of access units not lighting

Yarenis — Tue, 29 Nov 2022 18:45:52 GMT

Hi @Mike1347

Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch), don't worry the next guide explains the port locations and there are pictures about it.

Note: Please read the guides carefully before start the troubleshooting.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Point of access units not lighting

Mike1347 — Tue, 29 Nov 2022 18:53:33 GMT

Ok, the problem I have is that I don’t have a home computer. Everything we do is done on our tablets.

Re: Point of access units not lighting

Yarenis — Tue, 29 Nov 2022 19:02:28 GMT

Hi @Mike1347

Try first the factory reset, and if the issue persisted, the computer will be necessary to perform the software recovery.

Factory reset steps and tutorial video:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Point of access units not lighting

Mike1347 — Sat, 17 Dec 2022 16:59:52 GMT

No the ports at the main Ruckus box that the Ethernet cables plug into don’t have any LED lights on. The switches don’t show any lights on either

Re: Point of access units not lighting

Mike1347 — Sat, 17 Dec 2022 17:03:12 GMT

I am getting power indicator lights on showing there is power going to the box

Re: Point of access units not lighting

Mike1347 — Sat, 17 Dec 2022 17:06:19 GMT

The LED lights aren’t on where the Ethernet cables plug into the ports

Re: Point of access units not lighting

Mike1347 — Sat, 17 Dec 2022 17:12:35 GMT

There is no power indicator lights on at the new switches. The ICX box shows that there is power. No power indicator lights on where the Ethernet cables plug into the ports that go to the switches

Re: Point of access units not lighting

Yarenis — Mon, 19 Dec 2022 16:12:07 GMT

Hi @Mike1347

Yes, as mentioned, the switch seems to be stuck in boot mode, so it will not provide power or data to any device, that is why you need to get access through the console, and perform software recovery first it is recommended to perform the factor reset if there is no response please proceed with the recovered software.

Note: Please read the guides carefully before start the troubleshooting.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Point of access units not lighting

Mike1347 — Mon, 19 Dec 2022 16:19:10 GMT

I have rebooted the ICX750 box and I’m still not getting anything. Where is the guide you refer to?

Re: Point of access units not lighting

Yarenis — Mon, 19 Dec 2022 16:24:23 GMT

Hi @Mike1347

It's not rebooting, it's factory reset, let me add the steps back., try first the factory if there is no response continue with the software recovered.

Note: Please read the guides carefully before start the troubleshooting.

1: Try first the factory reset.

Factory reset steps and tutorial video:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

2:IF the factory does not help, continued with the software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired