topic Re: App not connected to network in RUCKUS Support for Lennar Homes

App not connected to network

vnuno90 — Wed, 02 Apr 2025 00:58:19 GMT

I was trying to change the wifi name and downloaded the latest version of the app. When I tried logging in it said the app was not connected to the unleashed network. At some point I was able to log in and then my network was not shown. I tried to add it and again it said that I was not connected to the unleashed network.

Re: App not connected to network

Imran_ruckus — Wed, 02 Apr 2025 12:33:31 GMT

Hi @vnuno90

Greetings!!!

Thank you for reaching out to the Lennar Home Community.

I hope this message finds you well.

We appreciate the detailed information you have provided.

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.
If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: App not connected to network

Imran_ruckus — Mon, 07 Apr 2025 12:41:49 GMT

Hi @vnuno90

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: App not connected to network

graceava — Wed, 09 Apr 2025 05:09:14 GMT

I’ve been having trouble with an app that just refuses to connect to the network. Everything else on my phone seems to work fine—WiFi and mobile data are both solid—but this one app keeps saying it’s not connected.
Funny enough, the issue started around sub des tages dienstag, which makes me wonder if there was some update or glitch that slipped in. I’ve tried restarting the phone, clearing the app cache, even reinstalling it, but no luck. Really frustrating, especially since I rely on it daily.

Re: App not connected to network

Imran_ruckus — Wed, 09 Apr 2025 12:45:55 GMT

Hi @graceava
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case was raised by @vnuno90 , which is old and now closed.

Please raise a new post with the detailed description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: App not connected to network

Imran_ruckus — Thu, 10 Apr 2025 12:41:31 GMT

Hi @vnuno90

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: App not connected to network

Imran_ruckus — Mon, 14 Apr 2025 13:03:47 GMT

Hi @vnuno90

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community