topic Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master in RUCKUS Support for Lennar Homes

Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

MJ — Mon, 07 Apr 2025 02:45:40 GMT

To Ruckus Support,

Hello,

I’m experiencing an issue with my home network setup and need assistance getting it fully operational. Here's a summary of the current setup and problem:

Environment:

Switch: Ruckus ICX 7150-C12P
Access Points: (3) Ruckus R510
- 1 AP set as Master (Gateway Mode enabled)
- 2 APs connected via Ethernet (wired)
Modem/Gateway: AT&T Fiber Gateway (IP Passthrough mode)
Goal: Use the Ruckus system as the main router/gateway and have all 3 APs connected, managing DHCP and DNS.

Issue:

After enabling Gateway Mode on the Master AP and connecting the AT&T gateway to Port C2 (10Gb SFP+ uplink) on the ICX switch:
- Only 1 of the 3 APs (the Master) connects and functions properly.
- The other 2 APs show as disconnected in the Unleashed dashboard.
Wired clients connected to the switch do not get internet access.
Wireless clients occasionally receive IPs (from the 192.168.2.x pool), but no reliable internet access via IPv4.
DNS and Gateway appear unreachable from the Ruckus dashboard at times.
IPv6 pings work, but IPv4 fails (e.g., 8.8.8.8 returns destination unreachable).

Steps Taken:

Set AT&T Gateway to IP Passthrough mode.
Connected AT&T modem to port C2 on the Ruckus ICX 7150.
Enabled Gateway Mode on the Master AP.
Configured WAN IP manually (192.168.1.199) and DHCP range (192.168.2.2 – 192.168.2.200).
Set Primary DNS to 8.8.8.8 and Secondary DNS to 1.1.1.1.
Reset and reconnected 2 of the APs. Only one came back online.
Restored AT&T gateway as temporary DHCP/DNS server for client functionality.

Assistance Requested:

Confirm the correct port and configuration for WAN uplink (C2) on the ICX 7150-C12P in Gateway Mode.
Guidance on how to bring the remaining AP(s) online after factory reset.
Troubleshooting why wired and wireless clients can't access IPv4 internet through the Ruckus Gateway.
Clarification on whether any VLAN settings or switch port configurations are needed for WAN and LAN separation in this setup.

Thank you in advance for your help — looking forward to getting the system fully online.

Best regards,
Jeff Weiler

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

Imran_ruckus — Mon, 07 Apr 2025 12:35:56 GMT

Hi @MJ

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS Switch and Access Points (APs).

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please find answers to your queries:

1. Confirm the correct port and configuration for WAN uplink (C2) on the ICX 7150-C12P in Gateway Mode.

- Ethernet cable coming from the ISP Router or any device must be connected to any 1 in-12 ports (Refer to the screenshot) of the RUCKUS ICX-7150-C12P Switch, as yours's is connected to an incorrect port please connect to any of the 12 ports, once connected, reboot/restart your ISP router and check if APs becomes operational.

2. Guidance on how to bring the remaining AP(s) online after factory reset.

- Follow the answer 1 and check if APs become operational.

3. Troubleshooting why wired and wireless clients can't access IPv4 internet through the Ruckus Gateway.

- Follow the answer 1 and check.

4. Clarification on whether any VLAN settings or switch port configurations are needed for WAN and LAN separation in this setup.

- Usually, there is no VLAN required for Lennar Homes, unless it is required for personal work reasons.

Please follow the instructions and let me know how it goes. Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

MJ — Tue, 08 Apr 2025 02:22:53 GMT

Dear ImranUnleashed Dashboard ViewWifi Properties Network settings,

Thank you again for your prior guidance regarding our RUCKUS Unleashed deployment in Gateway Mode. With your help and some persistence, we’ve made significant progress—but we’re still experiencing one outstanding issue with our third AP that remains disconnected despite numerous troubleshooting attempts.

Environment Summary:
Model: RUCKUS ICX 7150-C12P switch and R510 access points

Mode: Gateway Mode enabled on Master AP

Topology: AT&T Gateway in IP Passthrough → ICX-7150 (standard PoE port) → three R510 APs (Master + 2 Members)

Progress: Two APs are now online and functional. The third AP will not connect.

Issue with Third AP:
Factory reset multiple times via reset button

Power light is solid green

CTL light blinks slowly

No lights on 2.4GHz or 5GHz bands

Remains disconnected in the Unleashed Dashboard

Ethernet port on the ICX switch shows active link

Additional Concern:
The Master AP’s power light is blinking, even though it appears fully connected and functional in the dashboard.

Screenshot included for reference.

Steps Already Taken:
Verified Ethernet cabling, tested multiple switch ports

Confirmed AP receives PoE power

Performed ARP scan after factory reset (MAC not found)

Attempted client import by MAC in Dashboard

Verified no VLAN configurations

Rebooted router and switch

Attempted isolating the 3rd AP

Attachments Included:
Please find attached a ZIP file titled Ruckus_Support_Attachments.zip which includes:

Unleashed Dashboard view showing AP status

AP light behavior photos

Switch cabling

Command prompt results

MAC address scan outputs

We’d greatly appreciate your insight to bring the final AP online and ensure the Master AP behavior is expected in this configuration.

Thank you for your continued support.

Best regards,
Jeff Weiler

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

Imran_ruckus — Tue, 08 Apr 2025 12:47:05 GMT

Hi @MJ
Greetings!

Thank you for your response and the update.

I noticed that you mentioned IP Passthrough is currently enabled on your AT&T router. When passthrough is active, your Switch or Access Point (AP) or any connected devices are assigned public IP addresses directly from your ISP. However, for proper functionality in a Lennar Home RUCKUS setup, these devices should be assigned private IP addresses within your local network.

This configuration could be the root cause of the issue you’re experiencing. I recommend disabling IP Passthrough on your AT&T router and then testing the setup again.

Please let me know how it goes or if you need any assistance with the steps.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

MJ — Tue, 08 Apr 2025 19:38:28 GMT

Dear Imran and Ruckus Support Team,

Thank you for your continued support and guidance.

As per your recent instructions, I confirmed the following actions were taken:

Reconnected the Ethernet uplink from the AT&T gateway to one of the 1–12 standard ports on the ICX 7150-C12P (removing it from the incorrect port).

Disabled IP Passthrough on the AT&T router and rebooted the device.

Restarted both the AT&T gateway and the Ruckus switch in sequence.

Reset the final AP to factory settings to attempt rejoining the network.

Currently, 2 out of 3 APs are successfully online, and devices are now obtaining proper IPv4 addresses and have internet access. However, the third AP remains disconnected, as seen in the Ruckus Unleashed dashboard.

For reference, I’ve attached two images:

Screenshot of the Ruckus Unleashed dashboard showing the disconnected AP.

Screenshot of the AT&T router status confirming Wi-Fi radios remain disabled and passthrough is turned off.

Please advise on next steps to bring the final AP online.

Thank you again for your assistance and support.

Best regards,
Jeff Weiler

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

Imran_ruckus — Tue, 08 Apr 2025 20:55:49 GMT

Hi @MJ
Greetings!

Thank you for your response and the update.

It appears I’m unable to view the screenshots you previously shared. Could you please upload them to the following Google Drive link instead?

Google Drive Upload Link

Kindly ensure the screenshots are taken from the RUCKUS Unleashed web interface using your laptop.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

MJ — Tue, 08 Apr 2025 21:05:57 GMT

Pictures dropped into the Google Drive Folder.

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

Imran_ruckus — Wed, 09 Apr 2025 16:44:59 GMT

Hi @MJ

Greetings!

Thank you for your response and the update.

Apologies for the delay in the response.

Could you please confirm whether the disconnected/non-functional Access Point and the working Access Points are running the same Unleashed firmware version? Kindly refer to the screenshots below for reference and share your own screenshots as well.

Additionally, could you let me know the current LED status of the non-working Access Point?

Thank you once again. We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

MJ — Thu, 10 Apr 2025 18:29:17 GMT

Hi Imran,

Thank you for your continued support.

Following your last email, we’ve taken the recommended steps to troubleshoot the connectivity issue:

1. Disabled IP Passthrough on the AT&T gateway.

2. Restarted the AT&T gateway after applying the changes.

3. Verified that two of the three APs are now online and functioning properly.

4. The third AP remains disconnected despite being reset and connected to the switch.

As requested, I’ve verified that all APs are running the same firmware version:

200.14.6.1.179

✅Working APs:

• Model: R510

• Firmware: 200.14.6.1.179

• Status: Connected

❌Disconnected AP:

• Model: R510

• Firmware: 200.14.6.1.179

• Status: Disconnected

• LEDs show solid green, same as the working APs (photos included)

🔗Files Uploaded:

I have uploaded all related screenshots and photos—including AP dashboard views and LED status photos—to the Google Drive folder you previously provided.

Please advise on next steps to bring the third AP online.

Thank you again for your assistance and guidance.

Best regards,

Jeff Weiler

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

Imran_ruckus — Thu, 10 Apr 2025 20:13:28 GMT

Hi @MJ

Greetings!

Thank you for your response and the update.

Could you please take the affected Access Point off the ceiling and try performing a factory reset using a paper clip? For this process, please ensure that the unit is powered only by a 12 VDC external power adapter and NOT connected via the PoE (Power over Ethernet) switch cable. (Refer to the Screenshots below)

Usually, you will find the 12 VDC adapter connected to your ISP’s Router/Modem-Router combo device.

For your convenience, here are the instructions and helpful resources:

Physical Factory Reset of RUCKUS Access Point:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Setup via Web Interface (Video):
https://www.youtube.com/watch?v=j8I5aVwMNMg

Video Guide to Unmounting the Access Point (Please refer to the below video from 3:30 Minutes to learn how to get the AP off the ceiling.):
https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Please let me know how it goes or if you need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

MJ — Thu, 10 Apr 2025 21:13:04 GMT

Lennar did not leave us with any power cables in the ruckus box. Suggestions?

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

MJ — Fri, 11 Apr 2025 01:35:17 GMT

Hello Ruckus Support Team,

I’m writing to provide an update on the troubleshooting steps performed for the third Ruckus R510 access point in our network. I followed the instructions step-by-step, but unfortunately this AP still shows as Disconnected in the Unleashed dashboard. Below are the details of the actions taken and the current status:

Steps Performed

• Physical Reset: Removed the R510 AP from the ceiling and performed a factory reset using a paperclip, with the unit powered by a 12V DC adapter (no PoE inline).

• LED Confirmation: Waited for the expected LED pattern during reboot. The AP displayed solid PWR and blinking CTL LEDs initially, and eventually both the PWR and CTL LEDs turned solid, indicating a successful reset to factory defaults.

• Default SSID Broadcast: Confirmed that the AP began broadcasting the default “Configure.Me-34ACA0” SSID after the reset.

• Client Connection: Connected a Windows laptop to the “Configure.Me-34ACA0” wireless network. The laptop was able to obtain a DHCP IP address and a proper gateway from the AP, confirming that the AP’s default network services were working. I verified the network settings on the laptop to ensure connectivity (no specific IP values are included here for privacy).

After completing the above steps, I powered down the AP and reconnected it to our network via the PoE switch (as it was originally) so it could rejoin the Unleashed system.

Current Status

Despite the successful reset and the AP broadcasting its default SSID, the unit still appears as disconnected in the Unleashed dashboard. It has not rejoined or become active in the controller interface. The other two R510 APs in the network remain connected and operational, so the issue is isolated to this third AP.

As requested, I have uploaded the relevant screenshots and photos documenting these steps to the Google Drive link provided by the support team. This includes images of the AP’s LED status and the Unleashed dashboard showing the AP’s disconnected state. Please refer to those files for visual confirmation of each step and the current state.

Request for Next Steps

I have carefully followed all the instructions provided by Ruckus support in the previous correspondence. Since the AP remains disconnected even after the factory reset and reconnection, I am reaching out for further guidance on how to proceed. Could you please advise on the next troubleshooting steps or any additional procedures needed to bring this R510 AP online?

Thank you for your continued assistance. I appreciate your help in resolving this issue and am ready to perform any further actions you recommend. Please let me know if you need more information from my end.

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

Imran_ruckus — Fri, 11 Apr 2025 12:44:40 GMT

Hi @MJ

Greetings!
Thank you for your response and the update.

Once you have connected the Access Point to 12 VDC and performed a reset, did you follow the steps outlined in the video below by connecting to the configuration.me-xxxxxx SSID?

https://www.youtube.com/watch?v=j8I5aVwMNMg

If you haven't already followed the instructions in the video, please do so first.

If you have already completed those steps, please proceed with the following:

1. Remove the disconnected Access Point from the Unleashed System (refer to the screenshot below).

2. Reconnect the Access Point to the switch via the PoE Ethernet port.

3. Allow some time for the Access Point to power on and sync with the other two units. Check if it comes online and functions properly.

Please let me know the outcome after trying the above steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

MJ — Sat, 12 Apr 2025 03:30:51 GMT

Hi Imran,

Thank you again for your continued support.

I wanted to provide an update based on your recent instructions and the resources you shared. We were able to reach the reset screen at unleashed.ruckuswireless.com after connecting to the Configure.Me network broadcast by the factory-reset AP. However, the steps in the YouTube video appear to initiate setup for a new Unleashed Master AP — and in our case, we already have an existing Master AP running and fully operational.

To avoid creating a second Master, we did not proceed with that setup.

We then connected the reset AP via PoE to the same switch where the Master AP is currently connected. Unfortunately, the reset AP did not adopt into the Unleashed network. It remained disconnected. I’ve uploaded a screenshot of the current status to the Google Drive folder provided earlier.

Can you please advise on next steps to ensure this AP properly joins the existing Unleashed network?

Thanks again for your guidance and patience as we work through this.

Best regards,
Jeff Weiler

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

Imran_ruckus — Mon, 14 Apr 2025 12:36:48 GMT

Hi @MJ

Greetings!

Thank you for your response and the update.

Kindly proceed with removing the disconnected Access Point from the Unleashed system as explained in my previous post. If already done or once removed, reconnect the Access Point to the switch port and allow some time for it, and check in the Unleashed AP dashboard if that syncs with the other two Access Points.

Please let me know the outcome once you’ve completed the steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

Imran_ruckus — Wed, 16 Apr 2025 12:32:47 GMT

Hi @MJ

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

MJ — Thu, 17 Apr 2025 01:53:56 GMT

Good day Imran,

Which device acts as the router? The AT&T Gateway or the Ruckus?

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

Imran_ruckus — Mon, 21 Apr 2025 12:36:25 GMT

Hi @MJ

Greetings!

Thank you for your response and the update.

Apologies for the delay in getting a response from my end.

Your Internet Service Provider's device (router or modem-router combo) will serve as the primary gateway for your network.

For more information regarding RUCKUS devices and setup, please refer to the following self-help article from the RUCKUS Lennar Knowledge Base:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

Imran_ruckus — Wed, 23 Apr 2025 12:35:56 GMT

Hi @MJ

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

Imran_ruckus — Fri, 25 Apr 2025 12:39:22 GMT

Hi @MJ

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community