topic Re: Need replacement ruckus in RUCKUS Support for Lennar Homes

Need replacement ruckus

mnoone10 — Wed, 05 Mar 2025 02:36:40 GMT

Hi, my ruckus has not been operational for about a month. Can you please help me get a replacement?

Re: Need replacement ruckus

Imran_ruckus — Wed, 05 Mar 2025 12:17:04 GMT

Hi @mnoone10

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS setup is not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Need replacement ruckus

mnoone10 — Thu, 06 Mar 2025 23:06:57 GMT

Yes, ruckus has been operational for the past 6 years but stopped working about a month ago.

2. There are no lights illuminated

3. The router through my internet provider is working 4. I have 2 WAPs that respond to the ruckus

Re: Need replacement ruckus

Imran_ruckus — Fri, 07 Mar 2025 12:22:30 GMT

Hi @mnoone10

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P switch into a functioning power outlet.

2. Capture a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Need replacement ruckus

mnoone10 — Fri, 07 Mar 2025 12:35:38 GMT

Hi, the video has been uploaded to the google drive

Re: Need replacement ruckus

Imran_ruckus — Fri, 07 Mar 2025 13:57:49 GMT

Hi @mnoone10

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting performed, it appears that your ICX-7150-C12P switch is not powering up. When plugged in, the device briefly flashes an amber light before going dark. You have confirmed that the switch is connected to a known working outlet/power source, yet the issue persists.

Given the circumstances, this switch unit should be processed for RMA (Return Merchandise Authorization), which essentially means it will be replaced.

Feel free to contact us via chat. Copy the link of this post (URL), and paste it into the chat when prompted for the unit replacement.

Please follow the steps as shown in the example below:

As shown in the picture below, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need replacement ruckus

mnoone10 — Sun, 09 Mar 2025 00:31:46 GMT

Thank you. I communicated through the chat and shared the link for this thread. Completed my contact information and then received a follow up email saying that they cannot help me via email or phone because my home is a Lennar built home. Please tell me how I can go about ordering a replacement.

Re: Need replacement ruckus

Imran_ruckus — Mon, 10 Mar 2025 12:34:27 GMT

Hi @mnoone10

Greetings!

Thank you for your response.

We apologize for any confusion. Our role is to assist with technical inquiries and the approval process for RMAs.

For further assistance with the RMA process, kindly reach out via CHAT. Please initiate your RMA request through the CHAT platform, providing the serial number of the switch unit. Additionally, when it asks for the URL/link of your post, copy and paste the link to this post (URL) into the chat. (Refer to the screenshot below)

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need replacement ruckus

mnoone10 — Thu, 27 Mar 2025 15:13:41 GMT

Good morning. I plugged in the replacement unit but the 5G light on the WAP is yellow and my devices still don’t connect. Is there something else I need to do to make the device connect properly?

Re: Need replacement ruckus

pinky_ruckus — Thu, 27 Mar 2025 16:34:33 GMT

Hello @mnoone10 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received a replacement Switch and the devices are not getting connected.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Need replacement ruckus

mnoone10 — Sat, 29 Mar 2025 02:15:39 GMT

Thank you. This is what is showing on the wap. The 5G is amber and the pwr light flashes green

Re: Need replacement ruckus

pinky_ruckus — Mon, 31 Mar 2025 13:13:17 GMT

Hi @mnoone10 ,

Thank you for the response and sharing the pictures.

Before we can help, we need to check few configurations on the Switch.

Please follow the below steps and help us with the queries,

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2) Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need replacement ruckus

pinky_ruckus — Thu, 03 Apr 2025 14:24:32 GMT

Hello @mnoone10 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need replacement ruckus

pinky_ruckus — Fri, 04 Apr 2025 14:21:31 GMT

Hello @mnoone10 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need replacement ruckus

pinky_ruckus — Wed, 07 May 2025 16:13:27 GMT

Hi @mnoone10,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community