topic Re: PoE not working after power outage in RUCKUS Support for Lennar Homes

PoE not working after power outage

hvganesh — Fri, 07 Mar 2025 02:36:55 GMT

Ruckus unleashed don’t turn on PoE after power outage. I could turn the power on with DC cable.

Re: PoE not working after power outage

Imran_ruckus — Fri, 07 Mar 2025 12:20:27 GMT

Hi @hvganesh

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS devices after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: PoE not working after power outage

hvganesh — Sun, 09 Mar 2025 17:47:16 GMT

Re: PoE not working after power outage

hvganesh — Sun, 09 Mar 2025 17:48:43 GMT

None of the lights are lit in PoE but both PWR and CTL are green when connected with power

Re: PoE not working after power outage

hvganesh — Sun, 09 Mar 2025 17:49:29 GMT

Re: PoE not working after power outage

Imran_ruckus — Mon, 10 Mar 2025 12:25:31 GMT

Hi @hvganesh

Greetings!

Thank you for your prompt response and the update provided.

As you have shared an image of the RUCKUS Access Points, we kindly request that you also share a picture of the RUCKUS ICX-7150-C12P Switch. Please refer to the details below.

When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PoE not working after power outage

hvganesh — Tue, 11 Mar 2025 22:38:27 GMT

Re: PoE not working after power outage

Imran_ruckus — Wed, 12 Mar 2025 12:26:03 GMT

Hi @hvganesh

I hope you are doing well.

Thank you for your response and the update.

Based on the picture you shared, I noticed that the SYST LED on your RUCKUS ICX-7150-C12P switch is amber/yellow, indicating that the switch is currently stuck in boot mode. This issue is preventing the ports from powering up the APs or other devices.

To assist you further, please refer to the following RUCKUS Lennar Knowledge Base article for detailed troubleshooting steps:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Should you require any assistance during the troubleshooting process, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: PoE not working after power outage

hvganesh — Thu, 13 Mar 2025 00:37:11 GMT

I followed until Step 3 in https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

However, I can't see the COM port and cannot connect via Putty.

Re: PoE not working after power outage

hvganesh — Thu, 13 Mar 2025 00:37:40 GMT

Re: PoE not working after power outage

Imran_ruckus — Thu, 13 Mar 2025 12:23:04 GMT

Hi @hvganesh

Greetings!!!

Thank you for the response and the update.

Please follow the below steps:

1. Once again, Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), The COM port name for the RUCKUS Switch must be 'Silicon Labs.

Please let me know if you have any queries.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PoE not working after power outage

hvganesh — Thu, 13 Mar 2025 13:19:31 GMT

Re: PoE not working after power outage

hvganesh — Thu, 13 Mar 2025 13:20:22 GMT

Thanks for your help. I installed the driver and performed the steps in Putty. Still I see the color as amber.

Re: PoE not working after power outage

hvganesh — Thu, 13 Mar 2025 13:33:00 GMT

My device is showing 'not alive' even after turning after the firewall. So, I followed these steps.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Re: PoE not working after power outage

Imran_ruckus — Thu, 13 Mar 2025 13:50:10 GMT

Hi @hvganesh

Thank you for your response and the update.

Could you kindly provide a screenshot indicating the step where you're currently encountering an issue?

We greatly appreciate your patience and understanding throughout this process.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: PoE not working after power outage

hvganesh — Fri, 14 Mar 2025 13:02:59 GMT

Re: PoE not working after power outage

Imran_ruckus — Fri, 14 Mar 2025 13:25:15 GMT

Hi @hvganesh

Thank you for your response and the update.

Kindly provide a screenshot of your setup screen.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: PoE not working after power outage

hvganesh — Fri, 14 Mar 2025 13:39:47 GMT

What do you mean by setup screen

Re: PoE not working after power outage

Imran_ruckus — Fri, 14 Mar 2025 16:44:02 GMT

Hi @hvganesh

Thank you for your prompt response and the update.

Could you please provide a screenshot of your PuTTY CLI screen displaying the error on your Laptop? It appears that the screenshot you previously shared is from the article, rather than from your actual session.

Additionally, kindly share images showing the connections of the Software Recovery cable between the RUCKUS Switch and your laptop.

Thank you once again for your cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: PoE not working after power outage

Imran_ruckus — Mon, 17 Mar 2025 12:24:06 GMT

Hi @hvganesh

Thank you for your prompt response and the update.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Additionally, kindly share images showing the connections of the Software Recovery cable between the RUCKUS Switch and your laptop.

Thank you once again for your cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community