topic Re: assistance in configuring sonos surround audio setup in RUCKUS Support for Lennar Homes

assistance in configuring sonos surround audio setup

raviteja48 — Fri, 04 Apr 2025 03:08:33 GMT

My sonos music system is not working properly there is some issue with the router configuration and surround system is not functioning.

this is what I got from sonos customer care representative

https://support.ruckuswireless.com/articles/000006140

Re: assistance in configuring sonos surround audio setup

Imran_ruckus — Fri, 04 Apr 2025 12:41:29 GMT

admin test

Re: assistance in configuring sonos surround audio setup

Imran_ruckus — Fri, 04 Apr 2025 12:43:42 GMT

Hi @raviteja48

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS-Sonos setup.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

We may need to try the steps below to connect the Sonos setup with the RUCKUS Wi-Fi. We need CLI access to the Master Access Point. For this, we need the Master Access Point’s IP Address to access CLI.

Please follow the below steps on how to find the Master AP’s IP Address and access CLI to perform the commands.

Please follow the steps below to access CLI and perform commands:

1. We must identify the ‘current’ IP address assigned by your local router to the RUCKUS Master Access Point. Please log into the RUCKUS Unleashed system and find the Master AP’s IP address.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in. (Refer to the screenshots below)

2. Once we identify the IP address of the Master Access Point, proceed to access remotely the device “Command Line”

Please download the Putty Application and try to log in to the CLI using the Master AP’s IP Address.

Putty download link:https://www.putty.org/

Try the SSH option to log in to CLI (Putty) as described below- Please refer below.

SSH- Port 22

If you can access the Command line should look like this:

ruckus>

Please enter the below commands once you log in to CLI.

Note: Hit Enter to accept each command

ruckus> enable

ruckus# config

ruckus(config)# show wlan

ruckus(config)# wlan hotspot (Please refer below point***)

ruckus(config-wlan)# no qos directed-multicast

ruckus(config-wlan)# qos directed-threshold 0

ruckus(config-wlan)# end

***The ‘show wlan’ command will display the name of the Wi-Fi Network/SSID, so please put in your Wi-Fi Network/SSID. In the above command, my SSID/Wi-Fi network name is ‘hotspot’ (refer to the below screenshot)

Once you perform all the above commands, please restart your SONOS setup and check.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: assistance in configuring sonos surround audio setup

Imran_ruckus — Fri, 04 Apr 2025 12:57:28 GMT

Hi @raviteja48

Kindly follow the steps outlined in my previous message and let me know the outcome. Should you encounter any difficulties or have further questions, please don't hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: assistance in configuring sonos surround audio setup

Imran_ruckus — Wed, 09 Apr 2025 12:50:09 GMT

Hi @raviteja48

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: assistance in configuring sonos surround audio setup

Imran_ruckus — Fri, 11 Apr 2025 18:49:48 GMT

Hi @raviteja48

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: assistance in configuring sonos surround audio setup

Imran_ruckus — Mon, 14 Apr 2025 13:04:41 GMT

Hi @raviteja48

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community