topic Ruckus ICX7150-C12P-2X1G Not working after power outage in RUCKUS Support for Lennar Homes

Ruckus ICX7150-C12P-2X1G Not working after power outage

Surbrown13 — Thu, 03 Apr 2025 21:23:53 GMT

Hello, my Ruckus stopped working after a recent power outage. I have tried the reset option. All types of ways to include solution sequence here. Every time I do the reset and plug in the power outlet, it flashes green really quick and then no lights at all. Please help. Thank you.

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

pinky_ruckus — Thu, 03 Apr 2025 22:04:59 GMT

Hi @Surbrown13 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

Surbrown13 — Sat, 05 Apr 2025 02:39:53 GMT

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

Surbrown13 — Sat, 05 Apr 2025 02:41:08 GMT

1. There are no lights on the switch

2. There are no lights on any of the Access points

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

Surbrown13 — Mon, 07 Apr 2025 22:36:08 GMT

Hello. Just following up on my issue. Was there something else that I need to do to move forward? Thank you.

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

pinky_ruckus — Thu, 10 Apr 2025 13:11:41 GMT

Hi @Surbrown13 ,

Thank you for the response.

From the pictures you shared, I understand that the Switch is not turning on.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

Surbrown13 — Wed, 16 Apr 2025 00:05:32 GMT

Hello, I took a video with my iPhone. I clicked on the link you suggested to upload my video (https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing), and this is what I observed. I don’t see a button to upload when I click on this link and when i tried to add it as a picture it gave me that red warning. Can you please help. Thank you.

Using linkAdding as a picture

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

pinky_ruckus — Wed, 16 Apr 2025 13:43:43 GMT

Hello @Surbrown13 ,

Thank you for the response.

I understand that you are trying to upload the video you took in the iPhone to the Google drive link we shared; however, it is getting uploaded as picture and hence asking to change the formatting of the file.

Kindly upload it as a video showing the plug of the ICX-7150-C12P Switch being connected to a working outlet.

Simultaneously, displaying the light status on the switch.

Please refer to the video provided in the link.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

Surbrown13 — Wed, 16 Apr 2025 14:09:48 GMT

Not exactly. Once I click on the link you provided to upload my video, it opens up a window and it shows this (see picture). In this window, I don’t see a place or button to upload.
I need more detailed instructions of what I should do once in this window. I’m using iphone and ipad. Thank you.

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

pinky_ruckus — Wed, 16 Apr 2025 14:51:22 GMT

Hello @Surbrown13 ,

Thank you for your response and for clarifying the issue.

I am glad to help you with the instructions.

Once you click the link, and the window opens, follow these steps to upload your video:

Locate the "+" Button: In the window that appears, look for the "+" icon, usually found in the bottom-right corner of the screen.

Select "Upload": After tapping the "+" button, choose the "Upload" option from the menu that appears.

Browse through your gallery and select the video you want to upload.

Once you select the video, the upload should begin automatically.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

Surbrown13 — Wed, 16 Apr 2025 15:07:05 GMT

Thank you for the instructions. However, as you can see in the picture i sent you recently, I don’t see a “+” button anywhere on the screen other than the one to open a new window tab at the top. What do you suggest I do? Thank you

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

pinky_ruckus — Wed, 16 Apr 2025 15:53:15 GMT

Hello @Surbrown13 ,

Thank you for your response.

Kindly ensure that you are logged in to your Google account before accessing the Google Drive link we shared. Once logged in, you should see the ‘+’ button, which will allow you to upload your video.

If you continue to experience difficulties, please feel free to upload the video directly to your own Google Drive and share the link with us.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

Surbrown13 — Thu, 17 Apr 2025 13:30:53 GMT

Thank you. I figured it out and uploaded it on April 17, 2025 at 8:27 am.

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

pinky_ruckus — Thu, 17 Apr 2025 14:25:53 GMT

Hello @Surbrown13 ,

Thank you for sharing the video..

Based on the troubleshooting done, your ICX-7150-C12P Switch is not turning on even after troubleshooting and connecting to a working outlet. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

Surbrown13 — Thu, 17 Apr 2025 15:10:50 GMT

Thank you. How long does it take for the replacement to get to me?

Re: Ruckus ICX7150-C12P-2X1G Not working after power outage

pinky_ruckus — Thu, 17 Apr 2025 15:58:38 GMT

Hello @Surbrown13 ,

Thank you for the response.

Once the RMA team has initiated a replacement, they will send you an email with all the delivery instructions.

You may respond back to them and they will provide you with all the instructions regarding the replacement.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community