topic Re: ICX 7150 Loses Connection Every 4 Hours in RUCKUS Support for Lennar Homes

ICX 7150 Loses Connection Every 4 Hours

spiro_kalapodis — Wed, 26 May 2021 19:49:14 GMT

I have a Lennar House that came installed the ICX-7150 and two R510s. I've been having issues with the APs resetting periodically that I thought I resolved by repairing a bad ethernet connection, but seems there might be more to it. Last night I upgraded my ICX to unleashed, and am seeing that the connection to the ICX drops almost exactly every four hours, which is an improvement over what I had with the bad ethernet cable but still a problem because my APs drop until it comes back online. I have an edgerouter-x managing DHCP but otherwise a pretty straightforward setup. Any thoughts on what my be causing this?

Appreciate the help in advance!

2021/05/26 15:16:34

High

ICX [d4:c1:9e:20:cf:15] joins.

2021/05/26 15:15:37

High

Remove ICX config [logging host 192.168.4.135 udp-port 6514], it will block Unleashed AP to manage ICX.

2021/05/26 15:14:52

High

Lost contact with ICX [d4:c1:9e:20:cf:15].

2021/05/26 11:16:43

High

ICX [d4:c1:9e:20:cf:15] joins.

2021/05/26 11:15:45

High

Remove ICX config [logging host 192.168.4.134 udp-port 6514], it will block Unleashed AP to manage ICX.

2021/05/26 11:15:00

High

Lost contact with ICX [d4:c1:9e:20:cf:15].

2021/05/26 07:15:58

High

ICX [d4:c1:9e:20:cf:15] joins.

2021/05/26 07:15:01

High

Remove ICX config [logging host 192.168.4.133 udp-port 6514], it will block Unleashed AP to manage ICX.

2021/05/26 07:14:15

High

Lost contact with ICX [d4:c1:9e:20:cf:15].

2021/05/26 03:16:45

High

ICX [d4:c1:9e:20:cf:15] joins.

Re: ICX 7150 Loses Connection Every 4 Hours

matt_klouda — Wed, 26 May 2021 20:19:19 GMT

In the CLI of the ICX, can you run a show version? Look towards the bottom for this:

The system started at 02:52:06 Pacific Sat Jan 09 2021

What's your uptime? Also run a write memory

Re: ICX 7150 Loses Connection Every 4 Hours

spiro_kalapodis — Wed, 26 May 2021 20:27:33 GMT

Sure thing!

Flash Primary Image Version: 08.0.90T211, size=29360128
Flash Secondary Image Version: 08.0.90T211, size=29360128
Running Boot Image Version: 10.1.18T225, size=786944

System Up Time: 17 hours 15 minutes 50 seconds

Re: ICX 7150 Loses Connection Every 4 Hours

matt_klouda — Wed, 26 May 2021 20:29:33 GMT

So the ICX is rebooting, which isn't good. ICX uses NVRAM, so the configuration isn't automatically saved. the write memory command you ran will save it to flash, and your config will be in tact after a reboot.

Let's try to resolve the issue of why it's rebooting, since that's absolutely not ideal. Do you have a UPS you can hook up to it, or check that you don't have an overloaded circuit? Maybe try another outlet if possible.

If you're in the market for a new UPS, give this site a shot. They refurb UPSs and have a great price point. The shell might not be mint condition, but the batteries are new.

http://www.refurbups.com/

Re: ICX 7150 Loses Connection Every 4 Hours

spiro_kalapodis — Wed, 26 May 2021 20:34:22 GMT

That's a good suggestion, the power strip it's plugged into looks super cheap. I did reboot it yesterday after I upgraded it to 0809 last night but I can replace the strip and pick up a UPC and go from there.

Re: ICX 7150 Loses Connection Every 4 Hours

matt_klouda — Wed, 26 May 2021 20:36:12 GMT

Try that site out - I've heard great things and would use them in the future if I need another for my house.

Let me know!

Re: ICX 7150 Loses Connection Every 4 Hours

spiro_kalapodis — Wed, 26 May 2021 23:30:36 GMT

So I connected it directly to an outlet that I know works and still got the same problem. What i find especially strange is that it’s EXACTLY every 4 hours on the dot

here’s my last one a few minutes ago:

Date/Time

Severity

Activities

2021/05/26 19:15:56

High

ICX [d4:c1:9e:20:cf:15] joins.

2021/05/26 19:14:59

High

Remove ICX config [logging host 192.168.4.137 udp-port 6514], it will block Unleashed AP to manage ICX.

2021/05/26 19:14:14

High

Lost contact with ICX

any other thoughts?

Re: ICX 7150 Loses Connection Every 4 Hours

matt_klouda — Thu, 27 May 2021 12:37:03 GMT

In all honesty, I'd open a support ticket. I'm not sure what version of Unleashed you're running, but if you're managing your ICX with it, it's at least 200.9, so I doubt it's a defect. I'm a little concerned you might need to RMA/replace your ICX. That should be possible through warranty. But you have to open a ticket to do that. Jump over to https://support.ruckuswireless.com and log in. If you don't have an account created, you can create one and get your ticket opened.

Re: ICX 7150 Loses Connection Every 4 Hours

spiro_kalapodis — Thu, 27 May 2021 12:47:00 GMT

Will do thank you very much! On a side note your videos have been super helpful

Re: ICX 7150 Loses Connection Every 4 Hours

matt_klouda — Thu, 27 May 2021 12:48:05 GMT

I really appreciate that. Keep your eyes peeled, there are more coming soon, and the live streams will be starting up again soon, too.

Thank you!

Re: ICX 7150 Loses Connection Every 4 Hours

grmo2020 — Mon, 31 Jul 2023 02:46:59 GMT

I also live in a new Lennar home 2020 that came with a Ruckus ICX switch and 3 APs. Started having some wifi issues and noticed I'm getting the same log messages,

Remove ICX config [logging host x.x.x.x udp-port 6514], it will block Unleashed AP to manage ICX.

I'll try the firmware upgrades.

What ended up being the solution to this problem?