topic Re: I cannot access the app or the website to secure my wifi with a password!!!!!! in RUCKUS Support for Lennar Homes

I cannot access the app or the website to secure my wifi with a password!!!!!!

DebH — Thu, 27 Mar 2025 21:46:40 GMT

Spent all day trying to reboot - now I can't add a pw!!!!!!

Re: I cannot access the app or the website to secure my wifi with a password!!!!!!

pinky_ruckus — Thu, 27 Mar 2025 22:23:19 GMT

Hello @DebH ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to login to the Unleashed using the password.

Could you please confirm if you are able to login to the AP using the web browser or through the Unleashed app?

Also, please share the screenshot of the page where you are getting stuck or getting any error message.

Please try to use the default combination credentials as mentioned below to login to the Ap using browser or through app.

Please follow the steps and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I cannot access the app or the website to secure my wifi with a password!!!!!!

DebH — Thu, 27 Mar 2025 22:29:22 GMT

I can't access the app or the webpage - the app won't connect and the configsys network is gone - the webpage tells me this -

I really do need to secure my network - it's now wide-open!

Thanks

]Deb

Re: I cannot access the app or the website to secure my wifi with a password!!!!!!

pinky_ruckus — Fri, 28 Mar 2025 15:05:50 GMT

Hello @DebH ,

Thank you for the response.

From the response you shared, I understand that you are trying to secure your Wi-fi with a password.

However, you are unable to set a new password.

We would request you to not use the remote control option while creating the password.

We recommend creating a new WLAN and reconnecting the devices to the new network and you do have an option to set a new password while creating the new Wi-Fi network.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wireless-LAN-WLAN-Service-Set/ta-p/101742

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I cannot access the app or the website to secure my wifi with a password!!!!!!

pinky_ruckus — Tue, 01 Apr 2025 13:44:13 GMT

Hello @DebH ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I cannot access the app or the website to secure my wifi with a password!!!!!!

Lb092567 — Wed, 02 Apr 2025 02:04:14 GMT

After buying a used router from The Goodwill Bins, I am unable to access the settings to secure my Wi-Fi with a password. The app isn’t opening, and the website is not loading.

Possible Causes:

The router’s IP address might have been changed by the previous owner.

The app may be incompatible with the router model.

Network conflicts might prevent access to the router’s control panel.

Re: I cannot access the app or the website to secure my wifi with a password!!!!!!

pinky_ruckus — Thu, 03 Apr 2025 14:03:31 GMT

Hello @Lb092567 ,

Thank you for reaching out to us through the Community Forum.

Kindly note that this post has already been created by another user.

We would appreciate it if you could initiate a new post through the Community Forum for your query.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: I cannot access the app or the website to secure my wifi with a password!!!!!!

pinky_ruckus — Fri, 04 Apr 2025 14:25:31 GMT

Hello @DebH ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I cannot access the app or the website to secure my wifi with a password!!!!!!

pinky_ruckus — Wed, 07 May 2025 16:09:28 GMT

Hi @DebH ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community