topic Re: Internet Speed in RUCKUS Support for Lennar Homes

Internet Speed

Anonymous — Mon, 28 Nov 2022 21:31:59 GMT

After the local power outage my internees speed has gone down from 500Mbps to around 10Mbps. I contacted Verizon and they confirmed that I am getting the 500Mbps and said the issue is with the Ruckus extenders.

please help to get the speed back up.

Re: Internet Speed

Yarenis — Mon, 28 Nov 2022 22:18:34 GMT

Hi @Anonymous

Base in your description, it looks like your Switch (ICX7150 Switch) may be booting from the wrong partition, let me add the guide to fix the issue.

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following Image, ICX7150-C12-Router instead of ICX7150-C12-Switch.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Internet Speed

Anonymous — Tue, 29 Nov 2022 01:16:58 GMT

Yarenis,

Thanks for the reply. I followed all the steps and I am still having the same issue. while I am connected to the network the internet speed drops constantly. FYI, the entire community is having the same issue.

Please advise.

Re: Internet Speed

Anonymous — Tue, 29 Nov 2022 02:14:39 GMT

To add, my switch shows as “discounted” not sure if it’s suppose to say that. Also the IP address (default) I used to perform those steps I grabbed from behind the master extender.

I tried using the IP address under the switch on the unleashes app and it didn’t work so I decided to use the default io address.

Re: Internet Speed

Vásquez_Fer — Tue, 29 Nov 2022 12:46:51 GMT

/hi @Anonymous

Hope you are doing well!

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

The IP address is a logical address assigned by your local router (ISP) to the device (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the IP address of the switch 'currently'

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Re: Internet Speed

Anonymous — Tue, 29 Nov 2022 21:51:25 GMT

What the hell kind of procedures are these. You guys just copy and paste the same suuff over and over again.

Is there a number I can call or chat live with someone?

Re: Internet Speed

Yarenis — Tue, 29 Nov 2022 22:18:58 GMT

Hi @Anonymous

Ruckus support for Lennar Homes customers will be supported exclusively through this community forum support model, now based on your post description, the switch is not booting from the wrong partition and there are many ways to access the switch to fix the problem; however, you mentioned that the IP address of the switch currently has is not working, so the only way will be through console access.

1:Confirm first the IP address that actually the Switch has by using the tool named IP scanner.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2:Once you know the IP address, try to fix the issue with the option via web browser, now sometimes happens that the credential may be the same as you used for the Unleashed Application, so try those, if not the ones that are in the guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

3:If for some reason the IP address is still not working, the only way to access the switch will be via console access and run commands, let me add the guide to access via console and the commands you need to run once you gained access.

A: Gain access via console.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

ICX7150-C12 Router>enable

B: Run the next set of commands.

ICX7150-C12 Router>show flash (you can confirm in which partition you have the correct code that will start with SPS example: SPS08080f.bin normally will be your primary partition)

ICX7150-C12 Router#copy flash flash secondary (this will copy what is in your primary code to the secondary)

ICX7150-C12 Router# write memory

ICX7150-C12 Router#show flash (now both partitions must start with the SPS before the code type)

ICX7150-C12 Router#Boot system flash primary yes

ICX7150-C12 Router#reload

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Internet Speed

Anonymous — Tue, 29 Nov 2022 22:39:08 GMT

Ok. I think my problem got resolved. But seriously if someone doesn't know how to run these commands its going to be impossible for them to do it. You guys need to step up and support people live.

Re: Internet Speed

Yarenis — Tue, 29 Nov 2022 22:39:54 GMT

Hi @Anonymous

We understand you may be frustrated, but please do not badmouth or unduly criticize RUCKUS, Lennar or anyone on the forum. We're all here trying our best to help.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired