topic Re: 5G signal on orange, AIR signal off in RUCKUS Support for Lennar Homes

5G signal on orange, AIR signal off

Nedu — Tue, 18 Mar 2025 20:31:42 GMT

Hello,

We recently moved into our new home, the house comes preinstalled with a smart home access point including RUCKUS R510 routers. I have never used a RUCKUS system before or a “smart house” for that matter. So my concern, there are two RUCKUS routers in the house. On one router, the PWR indicator is green but blinking, CTL is solid green, 2.4G is solid green. However, AIR signal is off, 5G signal is on orange (which is my main concern). On the other RUCKUS R510 router, PWR is on blinking green, CTL is also on blinking green (slower blink compared to the PWR indicator). All other indicators in this router are off (occasionally, I have noticed this router go off on its own and back on, all indicators remain as mentioned above). I have researched and read in some forums here that when the 5G indicator is on orange, it means no client is connected to it. Now, after installing my internet I have not seen an option of choosing between 2G or 5G connectivity. Hence, my questions are 1) Is it possible my RUCKUS R510 routers are not working? 2) how do I configure the routers so I can see the 2G and 5G connections in my WiFi selections? 3) Why is the AIR signal off?

Re: 5G signal on orange, AIR signal off

Imran_ruckus — Tue, 18 Mar 2025 21:05:15 GMT

Hi @Nedu

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in knowing the light status of the RUCKUS Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Below are the answers to your queries:

1. Is it possible my RUCKUS R510 routers are not working?
Based on the light status you've described, the lights appear to be in a normal state. For further clarification on light status, please refer to the guide below:

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

2. How do I configure the routers so I can see the 2G and 5G connections in my Wi-Fi selections?
This depends on the radio you have configured for the Wi-Fi network on RUCKUS Unleashed (e.g., 2GHz, 5GHz, or both). For detailed steps on how to create a new Wi-Fi network/SSID, please refer to the following RUCKUS Lennar Knowledge Base article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wireless-LAN-WLAN-Service-Set/ta-p/101742

3. Why is the AIR signal off?
Please refer to the information provided in Answer 1 regarding light status and the AIR signal.

Additionally, for more information on RUCKUS device setup and configuration, please review the following article from the RUCKUS Lennar Knowledge Base:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Should you have any further queries, please don't hesitate to reach out.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: 5G signal on orange, AIR signal off

rosewood72 — Fri, 21 Mar 2025 02:09:44 GMT

Seems like they are not yet configured. Since they are receiving power, check your switch to make sure they are getting an IP address. It should be easy from there

Re: 5G signal on orange, AIR signal off

Imran_ruckus — Fri, 21 Mar 2025 12:19:33 GMT

Hello @rosewood72

Greetings!!!

I hope this message finds you well.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: 5G signal on orange, AIR signal off

Imran_ruckus — Fri, 21 Mar 2025 12:20:08 GMT

Hi @Nedu

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: 5G signal on orange, AIR signal off

Nedu — Sat, 22 Mar 2025 13:37:08 GMT

Hello Imran,

Sorry all for the late response and I really appreciate y’all trying to help me resolve this. So, I don’t know the IP address of my unleashed Master AP. So I used the IP scanner app from the link you provided (directions were very easy I might add), however, no IP to the ruckus device popped up. I guess that means no device is connected to it? I located the switch, turned it off/on and tried again, same result. How do I proceed from here? The lights all came back per my initial description. I believe I need to log into the switch dashboard to configure the WIFI network, can’t do that without having the IP address, right?

Re: 5G signal on orange, AIR signal off

rosewood72 — Sat, 22 Mar 2025 14:27:45 GMT

who's your internet provider? Check that device, it may be configured as the DHCP server or the device that's handing out IP address.

Re: 5G signal on orange, AIR signal off

Nedu — Sat, 22 Mar 2025 15:04:34 GMT

My home internet is through AT&T, and you may be right. AT&T is already wired to the house I guess as the preferred network provider. So, how do I check if the configuration has something to do with the AT&T system and how do I use it to configure my ruckus device?

Re: 5G signal on orange, AIR signal off

rosewood72 — Sat, 22 Mar 2025 18:40:01 GMT

We have the same setup. Log into the ATT device. Go to Network, then DHCP. You'll one that will have a RUCKUS name. That should be your AP. Quick question, what AP model are you using?

Re: 5G signal on orange, AIR signal off

Nedu — Sat, 22 Mar 2025 20:00:37 GMT

Hi Rosewood72,

Really appreciate your feedback. I’m gonna try logging into the system once I’m home later in the day and hopefully get the AP per your recommendation. Honestly, I’m not the most skilled in this area, what are the different models? Maybe I can figure out which one I’m using. I mean if you are referring to the RUKUS device, then mostly from the image description, I believe it’s the r510.

Re: 5G signal on orange, AIR signal off

rosewood72 — Sat, 22 Mar 2025 20:06:27 GMT

You're welcome. I have R510 as well

Re: 5G signal on orange, AIR signal off

Nedu — Sat, 22 Mar 2025 20:21:30 GMT

Awesome. So, if you were able to get yours working, hopefully I can apply your experience to mine. Yea, I really didn’t get any instructions on the device from the prior owner or the contractor. Fair enough the seller did mention to me that he didn’t maximize the smart system setup, so maybe he never really setup the Ruckus connection.

Re: 5G signal on orange, AIR signal off

rosewood72 — Sun, 23 Mar 2025 01:23:59 GMT

Good luck. Let me know how t goes

Re: 5G signal on orange, AIR signal off

Nedu — Mon, 24 Mar 2025 02:36:41 GMT

So, I was able to figure out the Master Access and switch IPs. I’ve being able to open the dashboards and now to login to continue the configuration. However, the pervious owner didn’t leave the admin login details and frankly I doubt they ever explored this far. I tried calling the Ruckus customer center before now and they simply told me they don’t service individual homeowners then referred me to this online community. So, my question is if there’s a way to retrieve the admin login detail? The change password button also did not work. There was a pop up to “first set up password update feature”, or something like that.

Re: 5G signal on orange, AIR signal off

rosewood72 — Mon, 24 Mar 2025 04:45:38 GMT

Are you trying to log into the switch or the AP? Not sure about the switch but for the AP, you can reset it back to factory by pressing the reset button. Before you do that, you can use the default username and password, super and ap-admin. I hope that helps. I’ll try to find the switch reset and respond tomorrow

Re: 5G signal on orange, AIR signal off

Nedu — Mon, 24 Mar 2025 05:29:07 GMT

I guess whichever helps me configure the WIFI, I’m guessing it will be the switch! Also, I’d like to know which/when devices are connected to my r510s. Cause right now I can’t really tell. From my AT&T gateway, I can see all connected devices. Some on 2.4 and others on 5 GHz. However, I can’t tell if any of the devices is on the AP.

For example, from my phone WiFi selection, I can only access the WiFi I created through my AT&T gateway. I don’t know if any of it makes sense? Let me know if I need to be clearer😃.
@Rosewood72, thank you so so much. I will try the default credentials tomorrow.

Re: 5G signal on orange, AIR signal off

Imran_ruckus — Mon, 24 Mar 2025 12:19:06 GMT

Hi @Nedu ,

Greetings!

Thank you for your response.

@rosewood72, we appreciate your willingness to assist.

Please refer to the link below for the default login usernames and passwords:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Kindly let me know if this works for you.

We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: 5G signal on orange, AIR signal off

Imran_ruckus — Wed, 26 Mar 2025 12:20:58 GMT

Hi @Nedu

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: 5G signal on orange, AIR signal off

Nedu — Wed, 26 Mar 2025 13:51:08 GMT

Hello @Imran,

Apologies for the delay. So, none of the default logins worked, both on the switch and Master AP dashboards. So, I believe the previous owner did some configuration. I still do not have a means to reach the previous owners but I’m still exploring that. The link you sent had a video on how to manual reset the r510 devices. Mine is high up the ceiling, so I will work on dislodging them. My next question is for the switch, the video did not say anything about resetting too. Do I need to reset it too to be able to configure my WiFi? Do I need access to the switch dashboard while configuring the APs after resetting them?

Thank you.

Re: 5G signal on orange, AIR signal off

Imran_ruckus — Wed, 26 Mar 2025 14:19:29 GMT

Hi @Nedu

Greetings!

Thank you for your response and the update.

At this time, there is no need to reset the RUCKUS ICX-7150-C12P switch. You may proceed with performing a hard factory reset on the Access Points.

For your reference, please follow the steps outlined in the RUCKUS Lennar Knowledge Base self-help article for the Access Point hard reset process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Kindly let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community