topic Re: Software Recovery on the ICX 7150 in RUCKUS Support for Lennar Homes

Software Recovery on the ICX 7150

tylershelton — Thu, 20 Mar 2025 16:13:36 GMT

Are there any instructions on how to do a software recovery on the ICX 7150 switch? I am not seeing any on the knowledge base. The switch has an amber SYS light and green PWR light after a power surge. I have tried factory resetting the switch many times. I do not have access to a windows laptop.

Re: Software Recovery on the ICX 7150

pinky_ruckus — Thu, 20 Mar 2025 17:29:01 GMT

Hi @tylershelton ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode after the power outage.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

We suggest using a Windows laptop, that would be an easy process for performing software recovery.

If you cannot use a Windows laptop, please try getting console access as described in the below link: We have instructions for MAC as well.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

Once done, please try Software Recovery process and let me know if you have any further questions.

Thank you for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Software Recovery on the ICX 7150

tylershelton — Thu, 20 Mar 2025 20:01:40 GMT

Hi, thank you, I am attempting to do the software recovery on a PC, but I am unable to locate the boot files on the ruckus website. When I download the file listed, I only see image files. I do not see 8090k installs either.

Re: Software Recovery on the ICX 7150

pinky_ruckus — Thu, 20 Mar 2025 20:46:02 GMT

Hello @tylershelton ,

Thank you for the response.

I understand that you are unable to locate the boot files when you download the 08.0.90k file.

Please download the file using the below link from the support portal:

https://support.ruckuswireless.com/software/2854-ruckus-icx-fastiron-08-0-90k-ga-software-release-zip

Once you download the file, you will be able to locate boot files under the 08.0.90k folder.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to perform Software recovery on ICX-7150 Switch https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Software Recovery on the ICX 7150

tylershelton — Thu, 20 Mar 2025 21:10:15 GMT

Hi Pinky, thanks, I have downloaded this file. I have made it to the step com3 putty where I go to ping 192.168.0.2 but it shows ping failed; 192.168.0.2 is not alive. I am connected from my laptop to the management port of the switch via ethernet.

Re: Software Recovery on the ICX 7150

pinky_ruckus — Thu, 20 Mar 2025 21:25:31 GMT

Hi @tylershelton ,

Thank you for sharing the response.

We appreciate the information you've provided regarding your efforts to perform software recovery on the RUCKUS ICX-7150-C12P Switch.

AS you mentioned that you are getting a 'ping not alive' error during the software recovery process, we recommend temporarily disabling the Windows firewall.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Also, please share a picture of the software recovery cable connections between Switch and laptop.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Software Recovery on the ICX 7150

pinky_ruckus — Tue, 25 Mar 2025 15:13:13 GMT

Hello @tylershelton ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Software Recovery on the ICX 7150

pinky_ruckus — Thu, 27 Mar 2025 14:10:19 GMT

Hello @tylershelton ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Software Recovery on the ICX 7150

tylershelton — Thu, 27 Mar 2025 15:00:10 GMT

I was able to get the ping not resolved issue fixed by turning off the windows firewall, and then I was able to complete the rest of the process. You can close this. Thank you!

Re: Software Recovery on the ICX 7150

pinky_ruckus — Thu, 27 Mar 2025 15:13:46 GMT

Hello @tylershelton ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and you were able to complete the reset process.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.